I am looking for a job that offers a collaborative and innovative work culture, where I can leverage my skills to drive the success of organisational goals.
KOLooking for a job
Korede Oladipo
@koredeoladipo
Result-driven Product Support, Service and Product Manager with a passion for Value Creation.
NigeriaWhat I'm looking for
I am a result-driven professional with a proven track record of collaborating across cross-functional teams to envision customer needs and design solutions and support operations of those solutions. With a success rate of over 98%, I am passionate about delivering products and services that solve real business problems and foster user success.
Throughout my career, I have successfully managed feature Elicitation and development from ideation through delivery, change deployment and product operations resulting in significant improvements in turnaround time, reduction in errors, and enhanced quality of work. I have also played a key role in launching multiple B2B products, driving revenue growth and increasing customer satisfaction. Additionally, I have facilitated organizational change to improve IT operations efficiency by over 50%.
I hold a Master of Science degree in Urban and Regional Planning and have acquired trainings/certification in UX Design, Business Analysis, Product Management, and ITIL Foundation. I am skilled in collaborating with key decision-makers, driving market research, prioritizing features, and managing stakeholders. With my technical expertise, critical thinking abilities, and strong communication skills, I am well-equipped to drive the success of any product or project.
Experience
Work history, roles, and key accomplishments
FPCurrent
Technical Product Manager
FMDQ Holdings PLC
Jan 2022 - Present (3 years 4 months)
Digital Innovation
Requirements Elicitation
Product management
Product operations support
Customer success
Solutions deliver
FGCurrent
Group Head, Applications & Service Management
FMDQ Group
Jan 2024 - Present (1 year 4 months)
Responsible for Managerial Oversight of IT operations with focus on software and service management teams toward improving efficiency of support teams and improved delivery of IT products and services.
FPManage product teams to ensure compliance, operational standards, and optimum service delivery.
Facilitate learning and development of team members.
Elicit product requirements and prioritize roadmap.
Design and implement service strategy
Continuous service improvement
Change Management
Helpdesk Administration
Technical Documentation and user training
AP
Product support - Payments and Treasury Solutions
ACCESS BANK PLC.
Nov 2013 - Sep 2018 (4 years 10 months)
Management and support of payment products. Change and release management for software product upgrades. Technical documentation and performance reporting for product usage and adoption. Implementation of business continuity processes for products in production. Requirement elicitation and analysis for new products and product features. Technical design of solutions for new product features. Provi
FP
Product Delivery and Support
FMDQ Holdings PLC
Oct 2018 - Dec 2020 (2 years 2 months)
Developed and executed go-to-market strategies, resulting in successful product launches and increased market share. Managed product teams to ensure compliance, operational standards, and optimum service delivery. Facilitated learning and development of team members. Collaborated with cross-functional teams to discover product requirements and prioritize roadmap. Designed and rolled out product an
Education
Degrees, certifications, and relevant coursework
Korede hasn't added their education
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Software and tools used professionally
Availability
Looking for a job
Location
NigeriaAuthorized to work in
Salary expectations
60k-150k USD
Social media
Job categories
Skills
User ExperienceStakeholder ManagementProduct DesignBacklog ManagementQuality ImprovementPrioritizationTime ManagementMarket ResearchNeeds AnalysisCritical ThinkingTechnical DocumentationCommunicationFunctional HeadApplication DevelopmentProduct SupportRelease ManagementTechnical DesignPayment SolutionsGmailMicrosoft VisioSQLMonday.ComFreshdeskFreshchatJiraSolarwindsSharePointMicrosoft SQLExchange OnlineProject ManagementCustomer ServiceProduct ManagementProblem SolvingCustomer SuccessSaaSMySQLCustomer SupportLeadershipNegotiationAnalytical SkillsGo To Market StrategyProduct LaunchesCompliance ManagementTeamsTeam CollaborationCustomer Satisfaction
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