Looking for a job

Modupeola Nwaobi

@modupeolanwaobi

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I resolve SaaS customer issues and improve product experiences through technical support.

Nigeria

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What I'm looking for

I'm looking to contribute technical support, customer operations, and product-feedback experience in a role where I can resolve complex customer issues, collaborate with product and engineering teams, and improve the customer experience.

I've supported customers across Preply, VigiLearn, Edutech Global, and First Bank of Nigeria, resolving account, billing, subscription, platform, and transaction-related issues.

At VigiLearn, I delivered Tier 2 support for over 7,000 platform users across eight educational institutions, diagnosing technical issues and resolving most reported concerns within 24 hours.

At Edutech Global, I bridged customers and product teams through feedback analysis, product validation, first-line technical support, and service-request management. I worked with design, engineering, and marketing teams to improve product adoption and customer satisfaction.

With a Computer Science background, I bring technical troubleshooting, escalation management, root-cause analysis, and clear stakeholder communication to SaaS support and customer operations.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Preply

Mar 2024 - Apr 2025 (1 year 1 month)

Managed customer inquiries across chat, email, and social channels while meeting service-level agreements. Resolved account, billing, subscription, and platform-related issues, and escalated complex cases to appropriate teams.

Zendesk Intercom Freshdesk HubSpot Google Workspace Microsoft Office Slack Zoom CRM Ticketing Systems Technical Troubleshooting Escalation Management

Technical Support Specialist

VigiLearn

Jan 2024 - Apr 2024 (3 months)

Delivered Tier 2 support for over 7,000 platform users across 8 educational institutions. Resolved the majority of customer-reported issues within 24 hours and collaborated with internal teams to improve user experience.

Technical Support Troubleshooting Customer Support Collaboration Product Improvement

Product Executive & Customer Support

Edutech Global

Apr 2022 - Dec 2023 (1 year 8 months)

Acted as a bridge between customers and product teams, ensuring customer needs were reflected in product enhancements. Provided first-line technical support and collaborated with design, engineering, and marketing teams to improve product adoption.

Product Management Customer Support Technical Support Research Feedback Analysis Collaboration

Customer Service Representative

First Bank of Nigeria Ltd

Jul 2015 - Feb 2022 (6 years 7 months)

Delivered customer support for account services, banking products, and transaction-related inquiries. Resolved account issues, ATM disputes, and customer complaints while maintaining service standards.

Customer Service Account Services Banking Products Dispute Resolution Compliance Communication Skills