Open to opportunities

Divine Udochukwu

@divineudochukwu

I’m a customer-focused professional with 3+ years of experience in customer support and a growing background in product management.

Nigeria

Message

What I'm looking for

I'm looking to support customer-driven product development, partnering with product and engineering teams to improve workflows, usability, adoption, and customer outcomes.

I've supported digital platforms at Deel, Access Pensions, and United Bank of Africa, turning customer feedback and product issues into clearer, more usable workflows.

At Deel, I managed 50+ weekly product support cases across chat and email, troubleshooting onboarding, account setup, and platform functionality for global users. I maintained 95% CSAT while escalating recurring bugs and feature gaps to Product and Engineering teams.

At Access Pensions, I identified recurring usability issues and collaborated with internal teams on process improvements that increased operational efficiency by 15%. I also translated complex financial product features into clear guidance for digital pension users.

At UBA, I supported testing and launch readiness for the RED mobile banking app, trained frontline teams on functionality and troubleshooting, and shared customer feedback with product teams. I'm focused on bringing a user-first perspective to product excellence, adoption, and growth.

Experience

Work history, roles, and key accomplishments

Product Support Specialist

Deel

Oct 2024 - Oct 2025 (1 year)

Managed 50+ weekly product support cases via chat and email, diagnosing platform issues related to account setup, onboarding workflows, and product functionality. Identified recurring product issues and escalated bugs and feature gaps to Product and Engineering teams, helping improve platform reliability and usability.

Zendesk HubSpot Salesforce Jira Slack Microsoft Teams Excel CRM Systems Figma Product Strategy Account Management Operational Excellence Data Driven Decision Making Customer Insights Trend Analysis Stakeholder Management Problem Solving Community Engagement

Customer Support Representative

Access Pensions

Sep 2021 - Dec 2022 (1 year 3 months)

Handled high-volume digital support while identifying recurring customer issues impacting platform usability. Flagged product friction points and collaborated with internal teams to streamline customer processes, improving operational efficiency by 15%.

Customer Support Representative

United Bank of Africa

Feb 2020 - Sep 2021 (1 year 7 months)

Participated in internal testing and training for the UBA RED mobile banking app, helping prepare the customer service team for product launch. Trained frontline support staff on app functionality, features, and troubleshooting workflows to ensure smooth product adoption.