Muhammad Lawal

Led the development of an AI-driven educational SaaS product, implementing Agile methodologies and user-centric design principles. Managed a cross-functional team and conducted market research to inform product strategy.

Translated company vision into actionable product strategies in the fintech sector, facilitating Agile practices and ensuring high user satisfaction through thorough product testing.

Defined product vision and strategies for fintech products, collaborating with senior management and leading a cross-functional team to deliver high-quality SaaS products.

Spearheaded the product development of a SaaS digital operating system for restaurants, emphasizing user-centered design and conducting market research for optimal pricing strategies.

Led the launch of multiple fintech and e-commerce products, driving significant market penetration and revenue growth through Agile project management.

Managed high-value customer portfolios and conducted user research to enhance product requirements, contributing to increased revenue and transaction volume.

Built and managed a technical support team for fintech products, leading a self-service project that significantly improved product performance.

Resolved escalated issues and ensured regulatory compliance, liaising with regulatory bodies to maintain adherence to financial codes of conduct.

Developed a learning management solution that significantly improved the group's knowledge index, enhancing customer interaction effectiveness.

Managed a team processing high-value transactions, implementing strategies that led to top revenue performance nationwide.

Managed customer experience and transaction processing, contributing to high customer satisfaction ratings through effective complaint resolution.

Provided customer service in banking, addressing inquiries and managing various customer-facing tasks with strong communication skills.