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Kofoworola OladipupoKO
Looking for a job

Kofoworola Oladipupo

@kofoworolaoladipupo

Highly motivated customer service professional

Nigeria
Message

What I'm looking for

Seeking a role that leverages my customer service skills to drive business growth and enhance customer experiences.

As a dedicated and team-oriented individual with over 2 years of experience in customer service, I leverage my diverse skill set to support the success of organizations. With strong problem-solving abilities and excellent oral and written communication skills, I excel at managing tasks efficiently and providing tailored solutions to build strong relationships and loyalty.

In my previous roles, I have demonstrated my ability to adapt to different departments and projects, showcasing outstanding collaboration and leadership skills. I am committed to enhancing experiences through service-oriented behaviors and understand the needs of clients to provide accurate reporting and support.

I am a proficient user of MS Office as well as google workspace and possess excellent computer skills, with the ability to multitask and manage time effectively. I am also skilled in conflict management, empathy, and customer-centric approaches, with a strong focus on continuous learning and skill development.

Experience

Work history, roles, and key accomplishments

MC
Current

Telemarketer

Mortgage choice

Jan 2024 - Present (2 years 6 months)

I am a telemarketer at mortgage choice where Engaged clients with a helpful, professional tone to build trust. Matched buyers with tailored listings, shared neighborhood insights, and guided informed decisions. Handled property evaluations for sellers and kept in touch with leads through follow-ups until deals were closed.

KL

Customer service executive

Kalon essence limited

Jan 2021 - Nov 2023 (2 years 10 months)

I was a Customer Service Executive at Kalon Essence, where I handled 100 inbound daily calls and few outbounds, assisted with policy inquiries, updates, payments, and cancellations. I resolved issues quickly, boosted customer retention, and ensured 99% accuracy in transactions—all while maintaining 100% compliance and a 98% satisfaction rating.

Education

Degrees, certifications, and relevant coursework

les cours sonou university logoLU

les cours sonou university

B.sc, business administration

2017 - 2020

Grade: 3.9

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