KMK Mc
@kmc
Experienced customer service expert with a passion for client satisfaction.
United KingdomWhat I'm looking for
With approximately twelve years of international experience in customer service across the USA, UK, and the Caribbean, I have honed my skills in delivering exceptional service. My journey has equipped me with the ability to adapt to fast-paced environments while maintaining a focus on customer satisfaction and loyalty. I thrive on learning innovative projects and implementing effective customer care strategies.
Throughout my career, I have successfully maximized sales revenue through upselling and cross-selling techniques, ensuring a positive retail experience for customers. My experience as a Customer Service Executive at Barry University involved managing delegate queries and producing key reports to streamline operations. I am a goal-driven team player, committed to achieving targets and enhancing customer relations.
Experience
Work history, roles, and key accomplishments
Customer Service Executive
Skillsoft® Global Knowledge
Sep 2023 - Jul 2024 (10 months)
Produced key reports for the smooth and efficient running of sales in line with business requirements. Answered inbound phone lines to assist with delegate queries and responded to e-mail queries daily.
Customer Sales Advisor
Neal's Yard Remedies
Sep 2022 - Sep 2023 (1 year)
Maximized sales revenue through effective upselling and cross-selling of associated products and promotional products. Performed in-person and over-the-phone sales strategies to hit personal KPI goals and the company's daily target goals.
Gallery Advisor
Taymour Grahne Projects
Feb 2022 - Sep 2022 (7 months)
Informed visitors of exhibition features and highlights to promote an enriching gallery experience. Consulted with clients about artwork of interest and sales purchase queries.
Education
Degrees, certifications, and relevant coursework
RARoyal College of Art
Master of Arts, Arts
Completed a Master of Arts degree at the Royal College of Art in London, UK. Focused on advanced studies within the arts field.
BUBarry University
Bachelor of Fine Arts, Fine Arts
Obtained a Bachelor of Fine Arts degree from Barry University in Miami Shores, FL. Developed skills and knowledge in fine arts disciplines.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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