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@jesseniamegan
Customer service professional dedicated to enhancing customer satisfaction.
I am a friendly and customer-focused professional with over three years of experience in delivering exceptional service in fast-paced environments. My expertise lies in problem-solving and building rapport with customers, ensuring that their needs are met with the highest level of satisfaction. I am committed to enhancing customer experiences and am excited to contribute my skills in communication and conflict resolution to a team that values outstanding service.
Throughout my career, I have held various roles that have honed my customer service abilities. As a Luxury Brand Ambassador for Creed, I provided personalized fragrance consultations and managed inventory while promoting brand events. My previous role as a Customer Service Advisor at Enact Conveyancing allowed me to excel in meeting client expectations and achieving key performance indicators consistently. I also contributed to a 20% increase in sales during my tenure at Capita Samsung by providing outstanding customer care and training new employees.
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Work history, roles, and key accomplishments
Creed
Jan 2024 - Present (1 year 10 months)
Assisted customers with personal fragrance consultations and provided in-depth product knowledge for luxury brand items. Managed merchandising, achieved sales goals, and supported promotional events and inventory management.
Enact Conveyancing
Feb 2021 - Present (4 years 9 months)
Provided excellent customer service to clients, ensuring timely completion of client mortgages and inquiries. Consistently met monthly KPIs for Enact, contributing to an increase in the team's monthly achievement percentage.
Capita Samsung
Jan 2018 - Present (7 years 10 months)
Handled customer inquiries and provided outstanding customer care, increasing team sales by 20%. Offered technical support, resolved issues, and trained new employees while managing data integrity and scheduling repairs.
Degrees, certifications, and relevant coursework
Diploma, Business Studies
Grade: Distinction A*
Completed a Diploma in Business Studies, achieving a Distinction A*. This program provided a strong foundation in business principles and practices.
High School Diploma, General Studies
Grade: Science B, English B, Maths C
Obtained a High School Diploma with strong grades in core subjects. Focused on foundational academic skills in science, English, and mathematics.
Software and tools used professionally
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