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WM@wittymay
Experienced SME in hosting, e-commerce, and customer support with a focus on sales and retention.
PhilippinesAs a Subject Matter Expert (SME) at One.com, I provide advanced customer support to English-speaking clients, specializing in domains, hosting, e-commerce, DNS, emails, and database management. My role involves resolving complex technical issues, driving customer satisfaction, and fostering retention through tailored solutions. I collaborate with colleagues to enhance team knowledge, contribute to process improvements, and ensure seamless service delivery. With over 7 years at One.com and extensive experience in customer support, I am committed to delivering exceptional service and supporting both customers and team success.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Work history, roles, and key accomplishments
One.com FZ LLC
Jan 2022 - Jan 2023 (1 year)
Provided expert guidance and support to colleagues across technical, sales, and retention teams. Solved complex customer issues efficiently, ensuring high satisfaction and retention rates.
One.com FZ LLC
Jan 2017 - Jan 2022 (5 years)
Handled customer inquiries and issues via chat and email, and assisted with website and email issues.
Sykes Asia
May 2013 - Jan 2017 (3 years 8 months)
Assisted customers with internet and phone issues, and handled complaints and payment collections.
E-Business BPO
Jan 2013 - May 2013 (4 months)
Handled customer complaints and issues, and processed payments.
Degrees, certifications, and relevant coursework
Bachelor, Elementary Education
2010 -
Software and tools used professionally
PhilippinesYou can contact Witty and 90k+ other talented remote workers on Himalayas.
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