WMWitty May
@wittymay
Experienced SME in hosting, e-commerce, and customer support with a focus on sales and retention.
PhilippinesWhat I'm looking for
As a Subject Matter Expert (SME) at One.com, I provide advanced customer support to English-speaking clients, specializing in domains, hosting, e-commerce, DNS, emails, and database management. My role involves resolving complex technical issues, driving customer satisfaction, and fostering retention through tailored solutions. I collaborate with colleagues to enhance team knowledge, contribute to process improvements, and ensure seamless service delivery. With over 7 years at One.com and extensive experience in customer support, I am committed to delivering exceptional service and supporting both customers and team success.
Experience
Work history, roles, and key accomplishments
Customer Support and Sales
One.com FZ LLC
Jan 2022 - Jan 2023 (1 year)
Provided expert guidance and support to colleagues across technical, sales, and retention teams. Solved complex customer issues efficiently, ensuring high satisfaction and retention rates.
Customer Support
One.com FZ LLC
Jan 2017 - Jan 2022 (5 years)
Handled customer inquiries and issues via chat and email, and assisted with website and email issues.
ISP Technical Support
Sykes Asia
May 2013 - Jan 2017 (3 years 8 months)
Assisted customers with internet and phone issues, and handled complaints and payment collections.
Resolution Team Member
E-Business BPO
Jan 2013 - May 2013 (4 months)
Handled customer complaints and issues, and processed payments.
Education
Degrees, certifications, and relevant coursework
Josefina H Cerilles State College
Bachelor, Elementary Education
2010 -
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Website
psalmshine.comSocial media
Job categories
Interested in hiring Witty?
You can contact Witty and 90k+ other talented remote workers on Himalayas.
Message WittyFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
