Open to opportunities

Witty May

@wittymay

Message

Experienced SME in hosting, e-commerce, and customer support with a focus on sales and retention.

Philippines

Message

What I'm looking for

Seeking a challenging role that leverages my customer support and sales expertise to drive business growth and improve customer experience.

As a Subject Matter Expert (SME) at One.com, I provide advanced customer support to English-speaking clients, specializing in domains, hosting, e-commerce, DNS, emails, and database management. My role involves resolving complex technical issues, driving customer satisfaction, and fostering retention through tailored solutions. I collaborate with colleagues to enhance team knowledge, contribute to process improvements, and ensure seamless service delivery. With over 7 years at One.com and extensive experience in customer support, I am committed to delivering exceptional service and supporting both customers and team success.

Experience

Work history, roles, and key accomplishments

Current

Customer Support and Sales

Current

One.com FZ LLC

Jan 2022 - Jan 2023 (1 year)

Provided expert guidance and support to colleagues across technical, sales, and retention teams. Solved complex customer issues efficiently, ensuring high satisfaction and retention rates.

Customer Retention Problem Solving Process Improvement English Communication