Nicole San Diego
@nicolesandiego
Highly empathetic and adaptable customer service-oriented professional
PhilippinesWhat I'm looking for
As a seasoned customer support specialist with over 13 years of experience, I have honed my skills in providing exceptional customer care, product and tech support, subscription management, and order fulfillment. With a strong background in customer service, I have developed a unique ability to understand customer needs and provide personalized solutions. My expertise in product knowledge, problem-solving, and de-escalation techniques has earned me recognition for exceptional problem-solving skills and effective handling of complex customer issues.
Throughout my career, I have worked with various tools and software, including Zendesk, Stripe, Google Workspace, Slack, Jira, and Microsoft Office 365. I am highly adaptable and committed to providing a positive customer experience, with a strong passion for training and developing new team members.
I am confident in my ability to leverage technology to drive customer satisfaction and business growth.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
SD Pet Supply
Jan 2022 - Present (3 years 4 months)
Responds to customer inquiries through chat via Meta Business Suite and Shopee Seller Center. Leverages extensive product knowledge to offer personalized recommendations and processes orders, verifies customer payments prior to delivering shipment.
CLCustomer Support Specialist
Clara Labs
Apr 2016 - Apr 2021 (5 years)
Assisted customers through email and chat via Zendesk. Resolved customer inquiries, including technical support, billing, and account management.
BMCustomer Service Representative
Beautique D’ Missy
Jul 2011 - Jan 2016 (4 years 6 months)
Addressed customer inquiries about product information, availability, and pricing via Facebook Business Suite. Guided customers on how to use skincare products and processed orders and verified customer payments prior to packing and shipment.
Education
Degrees, certifications, and relevant coursework
Nicole hasn't added their education
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Availability
Location
PhilippinesAuthorized to work in
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