Nicole San Diego

As a seasoned customer support specialist with over 13 years of experience, I have honed my skills in providing exceptional customer care, product and tech support, subscription management, and order fulfillment. With a strong background in customer service, I have developed a unique ability to understand customer needs and provide personalized solutions. My expertise in product knowledge, problem-solving, and de-escalation techniques has earned me recognition for exceptional problem-solving skills and effective handling of complex customer issues.

Throughout my career, I have worked with various tools and software, including Zendesk, Stripe, Google Workspace, Slack, Jira, and Microsoft Office 365. I am highly adaptable and committed to providing a positive customer experience, with a strong passion for training and developing new team members.

I am confident in my ability to leverage technology to drive customer satisfaction and business growth.