MARY MUGO

I am a results-driven Customer Service Representative with over four years of experience in providing exceptional support to international clients. My background includes managing over 50 customer inquiries daily, achieving a remarkable 95% customer satisfaction rate. I excel in communication, problem-solving, and conflict resolution, which has allowed me to effectively assist customers with billing inquiries, refunds, and account troubleshooting, significantly reducing complaint resolution time by 30%.

Throughout my career, I have trained new hires on customer engagement strategies and CRM tools, enhancing response efficiency within my teams. My experience at Greenlight Planet and Safaricom has equipped me with the skills to adapt to various communication styles and cultural nuances, ensuring that I meet the diverse needs of customers. I am passionate about improving customer satisfaction and continuously seek to enhance support policies and workflows in collaboration with internal teams.