Harrison Muranje Ochieng

I am a dedicated customer service and client experience professional with extensive experience across various sectors, including telecommunications, banking, and fintech. My career has been marked by a commitment to excellence in managing client escalations and feedback, ensuring that customer satisfaction remains a top priority. I have successfully identified and implemented process improvements through geo surveys and mapping, enhancing the efficiency of service delivery.

Throughout my tenure at companies like Safaricom Plc and M-Kopa Kenya, I have honed my skills in communication, public relations, and problem-solving. My ability to build sustainable relationships with clients has been instrumental in resolving complex issues and driving customer loyalty. I pride myself on being highly organized and analytical, with a keen attention to detail that ensures all customer interactions are handled with care and professionalism.