Open to opportunities

Terisha Simon

@terishasimon

Customer Service Representative applying claims, billing, and administrative experience to improve customer satisfaction.

Trinidad and Tobago

Message

What I'm looking for

I’m looking to grow my knowledge in a customer-focused role where I can handle calls, quotes, claims processing, and data entry, support smooth operations, and contribute to consistent customer satisfaction.

I’m driven to expand my knowledge while contributing to the overall success of the establishment I’m gainfully employed. I apply my customer service skills to support customers, improve satisfaction, and keep day-to-day operations running smoothly.

In my roles as a Customer Service Representative, I greet and assist customers, answer telephone calls, and provide the cost and types of services. I also prepare quotations and costings, check availability of stock and non-stock items, and liaise with supervisors to ensure chemicals are stocked during my shift.

Beyond front-line service, I’ve handled contract claims work by adjudicating clients’ claims and ensuring clients’ premium isn’t expired when processing claims. I also enquire for additional information from the provider or subscriber where applicable, and support accurate documentation through careful data handling.

I’ve also delivered administrative support through data entry of patients’ personal information, coordinating patient collection/drop off for treatment, and preparing monthly calendars of events and patient birthdays. Earlier experience includes training new hires for 4 weeks and helping maintain updated health and safety tests in employee files.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Coop's Car Care City Limited

Jan 2026 - Present (5 months)

Provided front-line customer service by greeting customers, upselling services, and answering calls with service types and pricing. Coordinated with shift and assistant supervisors to ensure chemicals were stocked during my shift.

Customer Service Upselling Pricing stock replenishment Team Coordination

Customer Service Representative

IRP Fire & Safety Limited

May 2025 - Nov 2025 (6 months)

Prepared quotations and costings for stock and non-stock items and answered customer calls with availability details. Produced customer-specific costs to support purchasing and service requests.

Costing Customer Support Stock Non Stock Matching Pricing Data Entry Microsoft Excel

Contract Claims Adjudicator

Guardian Life of the Caribbean

Dec 2024 - Apr 2025 (4 months)

Adjudicated clients’ claims and ensured premiums were valid during the claims processing workflow. Requested additional information from providers or subscribers when required to complete claim decisions.

Claims Adjudication Contract Administration Documentation Review Data Verification Attention To Detail Problem Solving

Billing Clerk

Bhagwansingh's Superstore Limited

May 2024 - Nov 2024 (6 months)

Prepared quotations for customers and checked availability of stock and non-stock items for walk-ins. Answered calls and dispatched customers to the appropriate department to support faster resolution.

Billing Support Customer Service Dispatch Coordination

Administrative Assistant

The Just Because Foundation

May 2022 - Apr 2024 (1 year 11 months)

Completed data entry of patients’ personal information for administrative support of treatment activities. Coordinated patient collection and drop-off and maintained a monthly calendar of events, birthdays, and key activities.

Administrative Support Data Entry Scheduling Calendar Management Coordination Confidentiality Office Administration

In-Store Trainer

Prestige Holdings Limited (Pizza Hut)

May 2017 - May 2022 (5 years)

Trained new hires using a four-week assessment process and ensured health and safety tests were updated monthly in employee files. Supported supervisors and managers with daily operations oversight.

Staff Training Onboarding Health and Safety Compliance Assessments Employee File Management Operations Support Coaching Team Coordination