Kit Fry

Frontline support for customers with compromised accounts, investigating transactions and maintaining clear communication. Created reusable response templates to improve efficiency during quieter periods.

Handled high volume of calls daily, providing customers with information and ensuring positive outcomes. Liaised between customers and other departments to ensure smooth experiences.

Responsible for maintaining a safe and fun environment for players of various escape rooms.

Provided welcoming experience for guests, answered inquiries, and supported events. Ensured cleanliness and upheld health and safety measures.

Provided live-in care for a family member, demonstrating responsibility and compassion.

Produced 60-120 liters of ice cream daily and organized stock systematically to increase productivity.

Sold company products, identified sales opportunities, and educated customers in person and over the phone.

Engaged with customers across in-shop, delivery, and click & collect. Operated till, managed ovens, prepared sandwiches, and maintained shop cleanliness.

Engaged in volunteer work upon request, supporting the organization's activities.

Grade: 2:1

Bachelor’s Degree with Honours in Special Make Up Effects for TV And Film. Final year dissertation was self-driven, demonstrating project management, organization, and financial decision-making skills.

Grade: Distinction, Distinction, Merit

Completed Production Arts with grades of Distinction, Distinction, Merit.