Open to opportunities

Victoria Fuller

@victoriafuller

I resolve complex customer issues and prevent fraud for leading retail brands.

I've supported John Lewis & Waitrose through Foundever since 2019, resolving customer enquiries across phone and digital channels before moving into the specialist Fraud Team.

I investigate customer orders, complete detailed risk assessments to prevent fraud and minimise financial loss, and maintain accurate performance reports and administrative records. I also support rota planning and workload organisation while applying careful analytical judgement.

My hospitality and retail background has strengthened my communication, cash handling, stock control, teamwork and ability to provide positive customer experiences in busy environments.

Experience

Work history, roles, and key accomplishments

Customer Service Advisor & Fraud Team

Foundever

Feb 2019 - May 2026 (7 years 3 months)

Delivered outstanding customer service across telephone and digital channels, managing enquiries related to orders, deliveries, returns, refunds, complaints, and online accounts. Investigated customer orders to identify and prevent fraudulent activity, completed detailed risk assessments, and maintained accurate team performance reports.

Customer Service Fraud Investigation Risk Assessment Administrative Support performance reporting Attention To Detail Analytical Thinking Problem Solving

Front of House

The Waterfront Restaurant

Apr 2018 - Jan 2019 (9 months)

Delivered exceptional customer service within a busy hospitality environment, processed payments, served food and beverages, managed stock, and maintained excellent health and safety standards.

Customer Service Hospitality Payment Processing Food and Beverage Management Stock Management Health and Safety Multitasking

Hospitality Assistant

The Dock, The Penguin Lounge & The Unicorn Harvester

Jan 2012 - Dec 2018 (6 years 11 months)

Developed excellent customer service, communication, and teamwork skills across several busy hospitality venues, including responsibilities in customer service, food and beverage service, cash handling, stock control, and maintaining high presentation standards.

Customer Service Communication Skills Teamwork Beverage Service Cash Handling Stock Control Presentation Standards