capri Stroud
@capristroud
I manage customer accounts, billing issues, payments, and office operations with accurate, responsive support.
United StatesWhat I'm looking for
I'm currently managing water and sewer accounts at Fulton County Water & Sewer, handling meter readings, billing updates, work orders, payments, and customer concerns. I research and resolve billing discrepancies and meter issues while providing in-person and phone-based service.
I've supported operations across Atlanta Municipal Court, Factory Shoals Middle School, CSL Plasma, and customer-facing environments. My work includes data entry, records management, filing, scheduling, front-desk coverage, and clear communication in fast-paced settings.
Experience
Work history, roles, and key accomplishments
Account Specialist
Fulton County Water & Sewer
Dec 2025 - Present (9 months)
Manage customer water and sewer accounts, including meter readings, billing updates, and work orders. Research and resolve billing discrepancies, meter issues, and account concerns, and process payments.
Office Support Specialist
Atlanta Municipal Court
Oct 2024 - Feb 2025 (4 months)
Provided administrative and clerical support for daily court operations. Managed documents, files, and assisted visitors and staff.
Catering Screener
SCIS Air Security
Mar 2023 - Sep 2023 (6 months)
Conducted inspections and ensured compliance with safety procedures.
Customer Service Representative
ANLS / Curbside Management
Dec 2022 - Aug 2023 (8 months)
Assisted travelers and delivered high-level customer service.
Administrative Assistant
Factory Shoals Middle School
Aug 2022 - Dec 2022 (4 months)
Supported front office operations, filing, scheduling, and phone coverage.
Reception Technician
CSL Plasma
Sep 2021 - Dec 2022 (1 year 3 months)
Managed donor check-in, data entry, and front desk operations.
Classroom Size Reduction Specialist
Douglas County School System
Sep 2020 - Mar 2021 (6 months)
Assisted teachers with classroom support and record maintenance.
Summer Camp Counselor
City of Atlanta
Jun 2017 - Jul 2017 (1 month)
Supervised campers and coordinated activities.
Education
Degrees, certifications, and relevant coursework
Chapel Hill High School
High School Diploma, General Studies
Completed high school education and earned a diploma.
GCIC
GCIC Certified, Criminal Justice
Earned GCIC certification.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
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