Kirtibala Rajput

I’m a banking professional with 13+ years of progressive experience at ICICI Bank Ltd., building results through solution ownership, customer relationship management, and strong operational discipline. I specialize in turning digital enablement into measurable growth while keeping processes fully compliant.

As a Solution Manager (2022–2025), I implemented and managed QR code systems, POS machines, and API integrations across 12 branches. I’ve driven digital payment solutions that increased transaction volumes by 30%, and I lead branch operations and teams to ensure seamless service delivery.

Earlier, as a Gold Loan Expert (2020–2022), I handled gold loan valuation and processing, including gold purity assessment and appraisal, while ensuring regulatory compliance (RBI, KYC, AML). I supported loan portfolio growth by 25% annually through strategic customer engagement, cross-selling, and relationship-focused service.

In my Home Loan Expert (2017–2020) and Sales Officer (2012–2014) roles, I guided customers through the mortgage and onboarding journey—from pre-qualification to closing—while achieving strong sales performance (including exceeding sales targets by 20% annually). I bring expertise in loan processing, underwriting support, stakeholder collaboration, and problem-solving to help teams deliver consistent, client-focused outcomes.