Open to opportunities

Jignasa Pandya

@jignasapandya

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Experienced banking professional with expertise in project delivery and digital solutions.

India

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What I'm looking for

Seeking a leadership role in banking or fintech where I can leverage my expertise in digital solutions and project delivery to drive innovation and growth.

I am a seasoned banking and payments professional with over 25 years of experience in delivering complex projects and implementing business solutions. My expertise spans across digital payment transactions, core banking systems, and fraud risk management. I have successfully led multiple high-impact projects, including KYC solutions for various banking sectors and implementing core banking systems for numerous branches.

My professional journey includes leadership roles in prominent organizations where I have managed operations, risk, and customer support. I have a proven track record of optimizing processes, reducing costs, and enhancing customer experience. I hold a Post Graduate program in Artificial Intelligence for Leaders from the University of Texas and certifications like Master Black Belt Six Sigma.

I am passionate about leveraging my deep domain knowledge and technical expertise to drive innovation and deliver value in the banking and fintech industry. My approach combines strategic thinking with operational excellence, ensuring timely and effective project delivery.

Experience

Work history, roles, and key accomplishments

Senior Professional Application Delivery

DXC Technology

Jan 2021 - Mar 2023 (2 years 2 months)

Led multiple project implementations at PSU and Private Banks, managing project deliveries and governance. Conducted seminars and provided strategic solutions for regulatory compliance, ensuring client satisfaction and timely delivery.

Project Management Regulatory Compliance Team Leadership Banking Operations Presentation Skills Governance

Consultant BFSI Training

Osmosis

Mar 2019 - Jan 2021 (1 year 10 months)

Provided consultancy for digital fraud awareness, payments, and digital loan processing, enhancing understanding of banking and fintech operations.

Consulting Digital Fraud Awareness Payments Processing Training Banking Operations Risk Management Customer Support Financial Technology Compliance

Head Operations, Risk and Customer Support

Transerv (Udio)

Jun 2017 - Mar 2019 (1 year 9 months)

Managed KYC onboarding, risk management, card processing, and customer support. Led migration projects to enhance customer experience and optimized payment operations.

KYC Risk Management Customer Support Payment Processing Team Management MIS Reporting

Head Operations, Risk and Customer Support

TMW - The Mobile Wallet Pvt Ltd

Dec 2016 - Jun 2017 (6 months)

Managed PPI license, fraud risk management, and transaction processing. Implemented new products affecting transaction processing and customer support.

Fraud Management Customer Support Implementation Compliance Payment Solutions Operational Management Risk Assessment MIS Reporting

Process Head Payments

AppsDaily

Jun 2015 - Oct 2016 (1 year 4 months)

Strategized and implemented solutions for M-commerce and E-commerce models, creating end-to-end payment processes and managing central operations.

M Commerce Solutions Payment Processing Centralized Operations Team Coordination Operational Management

Head Product Management for Recurring Payments

Techprocess

Dec 2013 - Jul 2015 (1 year 7 months)

Created and managed payment solutions for banks and industry leaders, focusing on recurring payment systems and enhancing customer experience.

Product Management Payment Solutions Banking Operations Customer Experience Strategic Planning Team Leadership Business Development Compliance

AVP (CBS Group)

Indusind Bank

Jun 2009 - Nov 2013 (4 years 5 months)

Implemented CBS Finacle 10.3 for over 500 branches, creating training modules and SOPs, and delivering business requirements for back office departments.

Finacle 10.3 Training Development Implementation Banking Operations Team Management Compliance

Manager I

ICICI BANK

Feb 2007 - Jun 2009 (2 years 4 months)

Managed Sox compliance, operational risk, and fraud reporting. Automated processes and implemented new systems with training and documentation.

SOX Compliance Process Automation Training Documentation Banking Operations Compliance Team Leadership

Branch Manager

GTB (Now PNB)

Jan 1999 - Feb 2007 (8 years 1 month)

Led branch operations, business development, and compliance. Achieved business targets and maintained high audit ratings while establishing operational processes.