kirsty singleton

Oversee the applications and dilapidations departments across 13 offices, managing a team of 2 in applications and single-handedly running dilapidations operations. Coordinate compliance checks, contractor bookings, inventories and led staff/facility relocation to a new Falkirk office.

Managed booking and maintenance of fleet and private vehicles, liaising with technicians and contractors to minimize vehicle downtime and ensure timely repairs. Owned parts ordering, invoicing, job card preparation and delivered face-to-face rental sales and returns.

Supported CV specialists with post-sale administration including vehicle contracting, registration updates and transport logistics. Processed purchase orders, initial warranty claims, dealer transfers and managed fleet account communications for Enterprise and Thrifty.

Delivered front-line sales and customer service, qualified leads for the sales team and handled administrative follow-up to support sales conversions. Managed inbound enquiries and maintained customer records.

Managed vehicle sales and customer relationships from lead qualification through to handover, providing face-to-face customer service and meeting sales targets. Coordinated with service and finance teams to complete transactions.

Co-owned and operated a small retail business, overseeing daily operations, customer service, sales and visual merchandising. Managed stock, finances and customer-facing activities.

Managed vehicle sales and customer enquiries, prepared sales documentation and liaised with service and finance departments to complete transactions. Maintained customer records and supported post-sale processes.

Supervised daily food-service operations, managed staff rotas and trained team members to maintain service standards and customer satisfaction. Handled cash procedures and opening/closing responsibilities.

Activities and societies: Core Skills: Communication, Numeracy, Problem Solving, Working with Others

Completed an SVQ Level 4 Modern Apprenticeship in Hospitality, Supervision and Leadership, awarded April 2012.

Completed a BTEC National Diploma in Art and Design at Telford College from September 2010 to June 2011.

Completed a National Qualification in Art and Design at West Lothian College from September 2008 to June 2009.

Achieved 7 Standard Grades including English and Maths at St Kentigern's Academy from September 2004 to June 2008.