Byron Brown
@byronbrown
Motivated professional with exceptional customer service and engagement skills.
United KingdomWhat I'm looking for
I am a motivated individual with a strong background in business management and administration. My experience spans various sectors, including retail, manufacturing, and construction, allowing me to develop a diverse skill set. I pride myself on my exceptional customer service and engagement skills, which have been instrumental in my professional journey.
In my recent role at Ask Wines Limited, I successfully restructured the store layout, resulting in a 25% increase in customer satisfaction scores. I implemented an inventory management system that reduced wastage by 20%, enhancing profit margins and sustainability practices. My proactive approach and ability to foster strong relationships with local suppliers have allowed me to expand product offerings and tailor inventory to meet community needs.
Throughout my career, I have demonstrated strong interpersonal skills and a data-driven approach to strategic planning. I am committed to continuous improvement and thrive in environments where I can anticipate needs and proactively address challenges. I am excited to bring my skills and experience to a new opportunity where I can contribute to organizational success.
Experience
Work history, roles, and key accomplishments
Shopfloor Management
Ask Wines Limited
Oct 2024 - Present (8 months)
Successfully restructured the store layout to improve the customer shopping journey, leading to a 25% increase in overall customer satisfaction scores. Implemented a comprehensive inventory management system that reduced wastage by 20%, enhancing profit margins and sustainability practices. Fostered strong relationships with local suppliers to secure exclusive deals, expanding product offerings by
Production Operative
Two Sisters
Feb 2022 - Present (3 years 4 months)
Ensured efficient equipment functionality across production, the timely processing of food packaging and the safety of all individuals operating near machinery and the production line. Operated all equipment in a safe and proper manner to prevent injuries or equipment damage. Coordinated consistent manning of the production line and responded quickly to any downtime.
Housekeeping Assistant
Centre Parks
Jan 2022 - Present (3 years 5 months)
Carried out cleaning duties in accommodation units, including stripping and making beds, cleaning bathrooms and kitchens, dusting, vacuuming, and sweeping. Developed excellent communication skills, confident talking to staff and colleagues. Delivered excellent levels of cleanliness in a fast and efficient manner with excellent attention to detail.
Cycle Technician
The Halfords Group
Feb 2018 - Present (7 years 4 months)
Ensured that all bike repairs were performed within a reasonable period of time. Replenished store stock by placing vendor orders with the approval of the owner. Handled all billing issues, processed credit card payments, and provided receipts. Helped customers find the right bikes or skateboards and answered any questions.
Education
Degrees, certifications, and relevant coursework
Roseberry School, King Lynn
GCSEs, General Studies
Achieved 8 GCSEs, including Maths and English at Grade C. Also passed Design and Technology.
On Track Education, Mildenhall
Functional Skills, Information and Communication Technology
Completed AQA Functional Skills in Information and Communication Technology (ICT) at Level 3.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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