Michael MacLaren

Currently managing the branch office, handling client inquiries, inspecting vehicles, and making purchase offers while managing customer expectations.

Assisted the owner with general duties including customer service, staffing oversight, and complaint handling in a hospitality setting.

Ensured safety in high-risk lab environments, adhering to strict rules and protocols during a temporary position.

Reported to middle management, identified issues, ensured staffing levels, and maintained systems using Excel and CRM applications.

Worked long hours ensuring safety and health compliance on-site, requiring discipline and focus due to the job's risks.

Responsible for face-to-face client servicing and maintaining stock through cleaning and reporting issues, managing the showroom independently.

Involved in building prospect databases and telemarketing, working towards sales targets and earning commissions for achieving objectives.

Grade: Distinction

I completed a BTEC level 3 in Construction and the Build Environment, passing with the highest grade possible, 'Distinction'. This course focused on areas including health and safety, quantity surveying, and project management.

During my years in Douglas Academy, I received five national 4s, including Mathematics, chemistry, computing science, English and French, and three national fives in P.E, woodwork and geography.

Activities and societies: My time at college has shown me that I can work under pressure and meet deadlines. It has enabled me to improve on my ability to focus and helped grow my confidence, communication skills and time management.

I completed an HND in Business Management (Rural Industry) run by the SRUC and awarded by the University of Glasgow. The main topics studied included Business Marketing, Organisational Behaviour, Accounting, Business Management and Entrepreneurship, Professional Practice and Law, Economics and Financial Strategies, Operational Management and more.