Open to opportunities

Kirsty Napoles

@kirstynapoles

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Customer Service Representative with Virtual Assistant experience, focused on fast, accurate issue resolution.

Philippines

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What I'm looking for

I’m looking for a role where I can support customers and teams through non-voice service, clear communication, and accurate data work. I want a fast-paced environment that values attention to detail, problem-solving, and continuous improvement.

I’m a customer service representative and virtual assistant who handles inquiries, resolves issues, and maintains customer satisfaction. I bring strong communication, attention to detail, problem-solving skills, and the reliability to work effectively in fast-paced environments.

From managing escalations, orders, accounts, and inventory updates to supporting audit procedures and basic report preparation, I’m comfortable working with accurate records and clear documentation. I also enjoy onboarding and training new team members, while staying dependable with data entry, workflow organization, and meeting deadlines.

Experience

Work history, roles, and key accomplishments

On-the-Job Trainee (OJT)

Commission on Audit (COA)

Jan 2022 - Jan 2026 (4 years)

Supported audit procedures by organizing and reviewing financial documents, maintaining accurate records, and performing data encoding for basic report preparation using accounting information systems.

Audit Support Report Preparation Record keeping Data Encoding Accounting Systems Attention To Detail Problem Solving

Customer Service Rep (Non-Voice)

GeosCompany

Jan 2022 - Jan 2023 (1 year)

Resolved customer concerns in a non-voice customer service role, handled escalations professionally, and maintained order, account, and inventory updates while meeting deadlines.

Complaint Resolution Escalation Handling Customer Support Order Management Account Updates Inventory Independent work

Administrative Assistant (Part Time)

Julian & Jillian Store

Jan 2021 - Jan 2022 (1 year)

Provided part-time administrative support by maintaining organized files and daily reports, assisting store operations, and supporting customer transactions with accurate data entry and documentation.

Administrative Support File Management Operations & Support Data Entry Documentation Time Management Active Listening

Education

Degrees, certifications, and relevant coursework

Commission on Audit (COA)

On-the-Job Training (OJT), Accounting Information System

2022 - 2026

Activities and societies: Organized/reviewed financial documents; supported audit procedures; prepared basic reports; maintained accurate records; performed data encoding.

Completed On-the-Job Training (OJT) and supported audit procedures through basic report preparation. Assisted in organizing and reviewing financial documents and performed data encoding while maintaining accurate records.

Philippine Women’s University

Senior High School Diploma, Accountancy and Business Management

2020 - 2022

Completed Senior High School under Accountancy and Business Management. Focused on core subjects aligned with accountancy and business management.

Calamba Institute

Elementary and High School Diploma

2014 - 2020

Attended Calamba Institute and completed Elementary through High School programs. Earned diplomas for elementary and high school levels.

Halang Elementary School

Elementary Diploma

2010 - 2014

Completed elementary education from Grade 1 to Grade 4. Earned an Elementary diploma.

City College of Calamba

College Graduate, Accounting Information System

Studied Accounting Information System and graduated from college. Worked on organizing and reviewing financial documents as part of coursework and training-related tasks.