LTLeona Jane Tones
@leonajanetones
Energetic customer service representative with over five years of experience.
PhilippinesWhat I'm looking for
I am an energetic Customer Service Representative with over five years of experience in resolving complex customer inquiries. My passion lies in building sustainable customer relationships that drive brand loyalty and increase engagement. I have honed my skills in various roles, including virtual assistance and administrative support, where I effectively managed client communications and internal scheduling.
Currently, I work as a Virtual Assistant and Office Manager at Tones Virtual Assistant, where I oversee administrative tasks and ensure seamless workflow among team members. My previous experience includes assisting CPAs during tax season at Olympia CPA Firm, where I handled confidential data entry and client coordination. I thrive in fast-paced environments and am dedicated to delivering prompt and courteous service to enhance customer satisfaction.
Experience
Work history, roles, and key accomplishments
Virtual Assistant / Office Manager
IT Works Appliance Care LLC
Jul 2023 - Present (2 years)
Managed administrative tasks and virtual office operations, overseeing client communications and internal scheduling. Coordinated with vendors and team members to ensure seamless workflow.
Executive Assistant (Tax Season)
Olympia CPA Firm
Jan 2025 - Apr 2025 (3 months)
Assisted CPAs during tax season with document preparation and client coordination, handling confidential data entry and calendar management. Managed client follow-ups and appointment scheduling.
Freelance Customer Service Rep
Appliance Care LLC
May 2023 - Dec 2024 (1 year 7 months)
Delivered virtual customer support services, resolving technical and billing issues. Maintained accurate logs of client interactions and service requests, handling inbound queries and follow-up communications professionally.
Customer Service Rep/ Authorizer
IQOR Philippines
Sep 2020 - Apr 2023 (2 years 7 months)
Supported American Home Shield as an Authorizer for home warranty claims, managing high-volume inbound calls and making approval decisions. Delivered prompt and courteous service, enhancing customer satisfaction.
Customer Service Rep (Seasonal)
Inspiro Relia Inc.
Oct 2019 - Dec 2019 (2 months)
Managed inbound calls for holiday retail brand Harry & David. Assisted with order processing and customer inquiries.
Education
Degrees, certifications, and relevant coursework
Colegio de Montalban
Undergraduate Study, Information Communication Technology
Undertook undergraduate studies in Information Communication Technology. Gained foundational knowledge in various aspects of ICT.
Kasiglahan Village National High School
High School Diploma, General Studies
Completed secondary education, earning a high school diploma. Focused on a broad curriculum of academic subjects.
Holy Spirit Elementary School
Primary Education Certificate, General Studies
Completed primary education, receiving a certificate. Studied fundamental subjects to build a strong academic foundation.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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