Kiran Naik

Increased qualified leads by analyzing prospective customers and ensuring outstanding customer satisfaction through strong relationships. Contributed to cohort closing via suggestive selling, product knowledge, and mentored sales representatives to apply best practices.

Built and maintained customer relationships by ensuring constant engagement throughout the sales life cycle. Acted as an escalation point for client issues and concerns, communicating continuously via telephone and email.

Sourced new sales opportunities through inbound lead follow-up and outbound cold calls and emails, understanding customer needs to close sales and achieve quotas. Researched accounts, identified key players, generated interest, and reactivated junk customers to convert sales.

Troubleshot customer problems and sold services and products to potential customers. Handled customer complaints, providing appropriate solutions and alternatives, and managed relationships with major corporate clients.

Completed a Bachelor of Commerce degree, gaining foundational knowledge in business and financial principles. This program provided a strong understanding of commercial practices relevant to sales and management roles.

Studied Commerce at the pre-university level, building a base in economic and business subjects. This coursework prepared for higher education in commerce-related fields.