KIKinini Imoke
@kininiimoke
Skilled customer service representative with a focus on satisfaction.
NigeriaWhat I'm looking for
I am a skilled and empathetic Customer Service Representative with over 3 years of experience in both e-commerce and logistics. My expertise lies in enhancing customer satisfaction, resolving complex inquiries, and streamlining operations. I have a proven track record of managing high-volume customer interactions and utilizing CRM tools like HubSpot and Zendesk to improve organizational efficiency.
Throughout my career, I have consistently achieved high customer satisfaction rates, including an 80% satisfaction rate at Fairmart and a 90% rate at Trolly Classic Logistics. I excel in fostering positive relationships with customers, addressing their needs, and providing tailored recommendations. My commitment to delivering results has led to significant improvements in service delivery and operational efficiency.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Fairmart E-commerce Store
Jan 2023 - Jan 2024 (1 year)
Demonstrated a courteous and empathetic attitude toward customers, resulting in an 80% customer satisfaction rate. Promptly handled an average of 30 customer inquiries and complaints per day. Maintained customer records on HubSpot, increasing organizational efficiency by 40%.
Customer Service Representative
Trolly Classic Logistics
Jan 2021 - Jan 2023 (2 years)
Delivered exceptional customer service by consistently following up on requests from both potential and existing clients, achieving a 90% customer satisfaction rate. Managed an average of 30 customer accounts, offering exceptional support and tailored recommendations to address client needs. Collaborated with the operations team to identify and address causes of delivery delays, leading to a 60% r
Education
Degrees, certifications, and relevant coursework
University of Uyo
Bachelor of Science, Business Management
Studied Business Management at the University of Uyo from 2017 to 2022. Gained comprehensive knowledge in various aspects of business operations and management principles.
Availability
Location
NigeriaAuthorized to work in
Job categories
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