Open to opportunities

kalu rosemary

@kalurosemary

Message

Dedicated customer service representative with a passion for problem-solving.

Nigeria

Message

What I'm looking for

I seek a role where I can leverage my customer service skills to enhance client satisfaction and drive business success.

With three years of experience in customer service, I have honed my skills in turning frustration into relief for customers. My journey began at Classic Apparel Empire, where I built strong relationships with clients, understanding their needs and challenges. I focused not just on selling products but on providing solutions that truly add value. This proactive approach helped me consistently meet sales targets and drive customer satisfaction.

Currently, as a Customer Service Representative at Jogramm Distribution Stores, I manage an average of 150 customer interactions daily. My commitment to friendly and proactive support has resulted in an impressive 8/10 customer satisfaction rating. I take pride in my ability to turn negative experiences into positive outcomes, such as helping customers track lost packages and offering personalized discounts. I thrive in fast-paced environments, always looking for ways to improve processes and enhance customer satisfaction.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Jogramm Distribution Stores

Nov 2023 - Dec 2023 (1 month)

As a Customer Service Representative, I assisted an average of 150 customers daily, ensuring quick and effective problem resolution. I maintained an 80% customer satisfaction rating and transformed negative experiences into positive outcomes by helping customers track lost packages and offering personalized discounts.

Customer Support Problem Solving Order Management Customer Satisfaction Communication Multitasking Team Collaboration

Sales Representative

Classic Apparel Empire

Mar 2021 - Sep 2023 (2 years 6 months)

In my role as a Sales Representative, I built relationships with customers to understand their needs and challenges. I focused on driving sales by generating leads, following up on inquiries, and closing deals while managing the sales pipeline using CRM tools like HubSpot and Zoho.