Open to opportunities

ADENUGA ABOSEDE

@adenugaabosede

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Proactive customer care representative focused on empathetic, efficient customer support.

Nigeria

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What I'm looking for

I seek a customer-focused role where I can apply empathetic communication, improve customer satisfaction, and grow in a collaborative, service-oriented team.

I am a proactive Customer Care Representative with one year of hands-on experience resolving inquiries, tracking shipments, and maintaining accurate records to support operational efficiency and customer satisfaction.

I consistently apply strong communication, active listening, patience, and problem-solving to turn challenging interactions into positive outcomes, and I have practical experience with tools like Freshdesk and HubSpot.

I hold a B.Agric in Agricultural Economics and a Customer Service and Relationship Management certification, and I am committed to driving loyalty and business growth through clear guidance and dependable service.

Experience

Work history, roles, and key accomplishments

Customer Care Representative

Oltem Logistics Ltd

Sep 2024 - Aug 2025 (11 months)

Handled customer inquiries and complaints, tracked shipments, and managed WhatsApp communications to improve response times and maintain accurate delivery updates. Maintained organized records and collaborated with team members to enhance service quality.