Kinga Makai
@kingamakai
I resolve enterprise IT incidents across Windows, POS systems, Microsoft 365, and business applications.
PolandWhat I'm looking for
I've delivered 1st- and 2nd-line IT support across enterprise environments, currently supporting onsite and remote users at Orifarm Services through ServiceNow, Microsoft 365, Active Directory, and Windows/macOS troubleshooting.
At Diebold Nixdorf, I supported POS and retail systems, investigated complex incidents through log analysis, managed Oracle EBS tickets, and coordinated Windows WSUS and POS software deployments. I've also supported release, change, and incident management, including CAB approvals and rollout troubleshooting.
Across DB Schenker Technology Centre and JTI Global Business Services, I've supported enterprise applications, developed workflows and automation, delivered user training, coordinated UAT, and created technical documentation. I bring a practical customer-service mindset and focus on resolving issues while improving support processes.
Experience
Work history, roles, and key accomplishments
IT Support Specialist
Orifarm Services
Apr 2026 - Present (4 months)
Delivered 1st and 2nd line support for onsite and remote users. Managed incidents and requests in ServiceNow, supported Windows/macOS devices, Microsoft 365, Active Directory, and hardware, and troubleshot hardware, software, and network issues.
Junior Solution Designer
DB Schenker Technology Centre
Jul 2025 - Jan 2026 (6 months)
Supported enterprise applications and end users, managed incidents and service requests, delivered user training, and coordinated UAT. Collaborated with stakeholders to resolve application issues.
Legal Technology Expert
JTI Global Business Services
Mar 2023 - Jun 2025 (2 years 3 months)
Supported enterprise legal applications and end users, developed workflows, automation, and technical documentation, acted as SME, and delivered user training. Resolved complex application issues with cross-functional teams.
IT Release & QA Specialist
DSV International Shared Services
Nov 2022 - Feb 2023 (3 months)
Supported software releases and QA activities, maintained technical documentation, and coordinated CAB approvals and release processes.
Change & Release Manager
Diebold Nixdorf
Feb 2022 - Oct 2022 (8 months)
Planned and coordinated Windows (WSUS) and POS software deployments, supported release, change, and incident management, and performed remote troubleshooting during software rollouts.
2nd Line Technical Customer Support
Diebold Nixdorf
Feb 2020 - Feb 2022 (2 years)
Delivered 2nd line support for POS and retail systems, performed root cause analysis using logs, managed incidents in Oracle EBS, and collaborated with 1st line support to resolve complex issues.
1st Line Technical Customer Support
Diebold Nixdorf
Dec 2016 - Feb 2020 (3 years 2 months)
Provided remote technical support for POS systems, resolved incidents via phone, email, and ticketing tools, created knowledge base documentation, and trained new team members.
Education
Degrees, certifications, and relevant coursework
National College Octavian Goga
High School Diploma, Philology
Completed high school education with a focus on philology.
Tech stack
Software and tools used professionally
Availability
Location
PolandAuthorized to work in
Job categories
Skills
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