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Barbara Braschi

@barbarabraschi

IT Support Specialist at Boston Scientific automating IT tasks with PowerShell and supporting enterprise applications.

At Boston Scientific, I support users with Windows, iOS, and Android issues and administer user accounts through Active Directory and Intune. I also troubleshoot Microsoft 365, SAP, and Salesforce.

I automate repetitive IT tasks with PowerShell and batch scripting, and resolve VPN, VDI, and network connectivity issues involving Citrix, VMware, and RSA.

At TD Synnex, I analyzed system and application incidents, administered SAP environments, and supported software implementations with user training. My work included a 90% first-call resolution rate and a 25% reduction in service interruptions.

Earlier, I supported IT operations at IKEA Retail and Lumen Technologies, including incident resolution, access management, software deployment, and MFA. At Testronic, I tested games across platforms and documented more than 500 software defects.

Experience

Work history, roles, and key accomplishments

Current

IT Support Specialist

Current

Boston Scientific

Jan 2025 - Present (1 year 9 months)

Delivered Tier 1–2 technical support for Windows, iOS, and Android devices using remote support tools, and administered 1000+ user accounts via Active Directory and Intune. Automated repetitive IT tasks using PowerShell and batch scripting, and resolved VPN, VDI, and network connectivity issues.

Windows iOS Android Microsoft Quick Assist BeyondTrust Microsoft Teams Active Directory Microsoft Intune Microsoft 365 SAP Salesforce PowerShell Batch Script VPN VDI Citrix VMWare RSA Remedy NICE InContact

IT Analyst

TD Synnex

Jan 2024 - Jan 2025 (1 year)

Analyzed and resolved system and application incidents using ticketing platforms and phone support, achieving a 90% first-call resolution rate. Administered SAP environments and conducted troubleshooting activities that reduced service interruptions by 25%.

Incident Management Ticketing Systems Cisco Jabber SAP Distribution Lists Shared Mailboxes User Training Knowledge Sharing Systems Performance

Technical Operations Specialist

IKEA Retail

Jan 2023 - Jan 2024 (1 year)

Monitored and prioritized hardware, software, and access incidents using internal IT tools, achieving a 95% on-time resolution rate. Coordinated with second-line support teams to reduce escalation time by 20% and implemented preventive solutions to decrease repeat incidents by 20%.

Incident Management Hardware Support Software support Access Management Security Compliance Preventive Maintenance User Training

IT Support Engineer

Lumen Technologies

Jan 2022 - Jan 2023 (1 year)

Supported Windows 10 and Office 365 environments for remote users, improving system stability and daily operations. Deployed and maintained software packages using SCCM and ServiceNow, and implemented Multi-Factor Authentication to enhance security.

Windows 10 Office 365 SCCM ServiceNow Multi Factor Authentication System Monitoring Preventive Maintenance PowerShell

LQA & UX Analyst

Testronic

Jan 2020 - Jan 2022 (2 years)

Executed functional and usability testing across multiple gaming platforms using Jira, TestRail, and Azure DevOps, identifying over 500 software defects. Documented bugs and test results clearly to support development teams in improving product quality and stability.