DSdominik sakiewicz
@dominiksakiewicz
IT Support Specialist with extensive troubleshooting and client management skills.
PolandWhat I'm looking for
I am an IT Support Specialist with a strong background in troubleshooting hardware and software issues across various platforms. With experience in both Tier II and III support, I have honed my skills in diagnosing and resolving technical problems efficiently, ensuring minimal downtime for clients. My commitment to client satisfaction drives me to provide personalized IT solutions and maintain strong relationships through effective communication.
Throughout my career, I have worked in diverse environments, from freelancing to corporate roles, where I have taken ownership of technical issues and collaborated with teams to deliver exceptional support. My expertise extends to system setup, maintenance, and user training, allowing me to empower clients with the knowledge they need to navigate their IT systems confidently. I am passionate about continuous learning and adapting to new technologies, which enables me to stay ahead in the ever-evolving IT landscape.
Experience
Work history, roles, and key accomplishments
IT Support Freelancer
Self Employed
Oct 2021 - Present (3 years 8 months)
Delivered remote and on-site technical assistance for software, hardware, and network issues. Diagnosed and resolved technical issues, installed and configured systems, and educated clients on best practices.
DJ / Music Producer
Self Employed
Jan 2003 - Present (22 years 5 months)
DJing at events and producing music for commercials, while maintaining relationships with sponsors and artistic agencies.
IT Administrator
Vodeno
Sep 2018 - Jan 2021 (2 years 4 months)
Managed technical issues, supported Apple end users, conducted onboarding training, and created documentation for user support.
Local IT Support
Citrix Systems
Sep 2018 - Jan 2021 (2 years 4 months)
Handled daily technical support activities, resolved incidents related to IT systems, and provided IT training for new users.
Pre-sales/Solution Architect
HPE
Mar 2017 - Oct 2018 (1 year 7 months)
Provided technical presales support to sales and partners, delivered service via multiple channels, and maintained a customer-oriented approach.
IT Specialist Tier II
Qumak
Mar 2016 - Sep 2017 (1 year 6 months)
Managed technical issues, provided desktop support, and trained end users on hardware and software usage.
Locomotive Onboard Software Specialist
Bombardier Transportation
Mar 2016 - Mar 2016 (0 months)
Installed and updated onboard software for locomotives, creating reports and protocols for software updates.
IT Operations Specialist
ING Services Polska
Mar 2013 - Mar 2016 (3 years)
Supported applications on UNIX and AS400 platforms, resolved incidents, and participated in disaster recovery and system migration.
IT Operations Specialist
CapGemini Poland
Jan 2008 - Mar 2013 (5 years 2 months)
Monitored and supported infrastructure and application systems, investigated service incidents, and improved service reliability.
MS Dynamics AXAPTA Junior Specialist
Brembo Break Systems Poland
Jan 2011 - Mar 2013 (2 years 2 months)
Participated in ERP system implementation, developed solutions, and provided training and support for AX end-users.
Education
Degrees, certifications, and relevant coursework
Polish-Japanese Institute of Information Technology
Bachelor of Science, Multimedia
2003 - 2007
Studied multimedia, focusing on the integration of technology and creative design, preparing for a career in IT and digital media.
Technical High School
High School Diploma, Technical Education
1999 - 2003
Completed technical education with a focus on practical skills in technology, preparing for a career in IT support and administration.
Availability
Location
PolandAuthorized to work in
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