Norbert Zaleszczyk
@norbertzaleszczyk
I resolve enterprise IT incidents across hardware, software, access, networking, and cloud environments.
PolandWhat I'm looking for
I'm currently resolving hardware, software, access, and network issues for retail clients at Team International, using ServiceNow, Cherwell, Acumera, and Citrix to meet SLA targets.
Previously at Ciklum, I administered Azure Active Directory, Zabbix, ERM, and AMT environments while supporting employees through ticketing, chat, and video conferencing. I also configured workstations, managed security credentials, coordinated service providers, and supported asset management.
I focus on efficient incident resolution, clear documentation, and improving support operations through trend analysis.
Experience
Work history, roles, and key accomplishments
Mid L2 Support Specialist
Team International
Jun 2023 - Present (3 years 3 months)
Resolved hardware, software, access, and network issues for retail clients. Managed incidents using ServiceNow and Cherwell, and collaborated with engineers to meet SLA targets.
Education
Degrees, certifications, and relevant coursework
Wroclaw University of Science and Technology
Bachelor of Science, Electronics
Bachelor of Science in Electronics from Wroclaw University of Science and Technology, completed in 2022.
Tech stack
Software and tools used professionally
Availability
Location
PolandAuthorized to work in
Job categories
Skills
Interested in hiring Norbert?
You can contact Norbert and 90k+ other talented remote workers on Himalayas.
Message NorbertGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
