Kianny Argüello

Delivered high-quality customer service during peak hours, improving client satisfaction scores by 15%. Trained and mentored new team members, resulting in a 20% improvement in overall service efficiency. Managed high-pressure situations, multitasking between order processing and handling customer concerns.

Provided real-time assistance on health insurance and logistics inquiries, maintaining a 95%+ customer satisfaction rate. Exceeded performance KPIs by 10%, resolving 50+ customer requests daily while ensuring accurate and timely responses. Conducted training sessions for new hires, increasing onboarding efficiency by 30%.

Handled 300+ transactions daily, ensuring 99% accuracy in cash handling and point-of-sale operations. Increased daily sales by 20% by providing personalized product recommendations and customer engagement. Maintained organized inventory and implemented improved stock-tracking processes, reducing errors by 15%.

Managed daily childcare activities, ensuring structured routines and effective communication with parents. Developed time management and multitasking abilities, balancing childcare, household management, and administrative tasks.

Completed high school education, acquiring foundational knowledge and skills necessary for further academic and professional pursuits.