Open to opportunities

Jazz Henry

@jazzhenry

Message

Customer Care Associate who de-escalates issues and resolves billing with compassion and clarity.

United States

Message

What I'm looking for

I’m looking for a remote or customer-facing role where I can own customer issues end-to-end—especially billing and account support—use empathy to de-escalate conflicts, and grow with a process-driven team that values reliability.

I’m a customer care professional with 3+ years of high-volume, people-first experience across call center-style and face-to-face environments. I’m known for de-escalating difficult situations, using sound independent judgment, and delivering real solutions with compassion and clarity.

I handle inbound customer interactions with strong active listening, effective questioning, and call control—especially in billing resolution, account documentation, and financial transaction processing. I’ve consistently turned frustrated customers into satisfied ones while maintaining professionalism, including work flows that map directly to capital-account care needs.

I bring dependable, metrics-driven performance: I exceeded monthly performance targets by 125% for five consecutive months by staying adaptable, embracing process changes, and showing up reliably. I also support teams through training and compliance-minded communication, ensuring accurate work in fast-paced, high-pressure settings.

Experience

Work history, roles, and key accomplishments

Current

Sales Representative

Current

T-Mobile

Sep 2025 - Present (8 months)

Handled high-volume inbound customer interactions by using empathy, effective questioning, and de-escalation to resolve billing, account, and service issues. Exceeded monthly performance targets by 125% for five consecutive months while processing financial transactions and ensuring billing accuracy using CRM systems and Microsoft Office.

Inbound customer service De escalation Account Management CRM Systems Microsoft Office Customer Questioning Call Control

Team Member (Opening Team)

Mo' Bettah's

Apr 2025 - Sep 2025 (5 months)

Joined the opening team and quickly mastered new workflows, systems, and service standards. Handled cash transactions and completed financial reconciliation with full accuracy in a fast-paced environment.

Service standards Cash Handling Financial Reconciliations Attention To Detail Team Support

Server

Olive Garden

Aug 2024 - Feb 2025 (6 months)

Provided people-first service to high volumes of guests by using active listening and proactive communication to resolve concerns before escalation. Trained new team members on compliance procedures and service standards.

Hospitality Customer Service Active Listening Compliance Training Time Management Service standards

Sales Associate

Foot Locker

Apr 2024 - Aug 2024 (4 months)

Built customer relationships through empathetic, personalized interactions that drove repeat business. Delivered consistent customer care with a focus on compassion and genuine engagement.

Empathetic Sales Support Customer Engagement High Volume Retail Support

Task Associate

Ulta Beauty

Jun 2023 - Feb 2024 (8 months)

Maintained high accuracy across operational tasks while adapting to shifting priorities and store standards. Demonstrated strong organizational skills and dependability in fast-changing conditions.

Organizational Skills

Personal Grocery Shopper

H-E-B

Feb 2023 - Jun 2023 (4 months)

Fulfilled time-sensitive customer grocery orders with a focus on accuracy and satisfaction. Proactively resolved discrepancies and communicated substitutions clearly to prevent issues.

order fulfillment Substitution Communication Customer Communications Attention To Detail Reliability