Kimberly Daniels
@kimberlydaniels
I grow enterprise customer relationships through retention, expansion, and strategic value realization.
United StatesWhat I'm looking for
At Automattic’s WordPress VIP, I manage approximately $7M ARR across enterprise media and publishing customers, aligning platform capabilities with business goals to drive retention, expansion, and digital transformation.
Previously at Broadcom and VMware, I maintained 90% retention across a $20M strategic portfolio and grew one strategic relationship from $3M to $9M ARR. I lead renewal strategy, executive business reviews, adoption planning, escalations, and cross-functional customer advocacy.
At Dynatrace, I led a Customer Success team to 96% retention and previously achieved 98% retention across an enterprise portfolio. I enjoy building trusted-advisor partnerships, coaching customer success teams, and turning customer feedback into better outcomes.
Experience
Work history, roles, and key accomplishments
Build and grow strategic enterprise customer relationships by aligning business goals with platform capabilities to drive retention, expansion, and long-term success. Serve as a trusted advisor across complex media organizations through proactive communication, executive engagement, renewal strategy, and customer advocacy.
Drive outcomes and value realization of strategic customers through success planning, account health analysis, executive business reviews, product engagement/feedback and regular, open communication with customers and within the account team.
Enable CSMs to be high-performing, high-achieving customer advocates for top tier and strategic customers ($1M+ ARR accounts) focusing on driving value, ensuring retention, and identifying expansion in alignment with customer goals.
Create trusted advisor relationships with enterprise and strategic customers by providing a premium experience through proactive communication, creating success plans, goal tracking, driving adoption, ensuring top level support and instituting best practices to establish long-term success.
Customer Success Manager
Xeeva
Oct 2016 - Mar 2018 (1 year 5 months)
Build successful Trusted Advisor relationships with strategic clients to ensure satisfaction, retention and growth by focusing on proactive communication, a strong support system and follow through.
Customer Care Coordinator
CalAtlantic Homes
Oct 2013 - Sep 2016 (2 years 11 months)
Member of the Customer Team responsible for customer issue resolution, project management, and ensuring satisfaction reports.
Delivery & Implementation Manager
Covisint
Apr 2006 - Oct 2013 (7 years 6 months)
Responsible for managing clients and implementation projects through completion to ensure satisfaction, use and growth of client accounts.
Client Manager
Covisint
Apr 2006 - Oct 2013 (7 years 6 months)
Ensure client satisfaction, retention and growth through proactive communication, follow through and customer advocacy to build Trusted Advisor relationships with strategic clients.
Education
Degrees, certifications, and relevant coursework
University of Michigan-Dearborn
Major, Communications
Pursued a major in Communications at the University of Michigan-Dearborn.
Success Coaching
Certified Customer Success Manager (CCSM) Level 5, Customer Success
Earned the Certified Customer Success Manager (CCSM) Level 5 certification from Success Coaching.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Skills
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