I've led enterprise customer success and renewals at Greenbits/Dutchie, SmartDrive, SheerID, Payscale, and Demandforce/Intuit, managing portfolios above $5M ARR. At Greenbits/Dutchie, I grew a $5M enterprise portfolio to 115% net revenue retention while supporting 100+ integration environments and aligning product adoption to measurable customer goals.
I've built customer health, Voice of the Customer, lifecycle engagement, churn-prevention, and performance-reporting programs, including a renewals function that reduced churn by 33%. Most recently at Design In DC, I've managed full-cycle sales for web and digital engagements, achieving 128% of quota in Q1 2026 and closing projects exceeding $25K.
