Open to opportunities

Jim Cadigan

@jimcadigan

Message

I grow enterprise SaaS revenue through retention, expansion, and executive customer partnerships.

United States

Message

What I'm looking for

I'm looking to lead strategic enterprise customer relationships where I can drive adoption, retention, expansion, executive alignment, and measurable customer outcomes using data-informed and AI-enabled Customer Success workflows.

At UserTesting, I owned strategic post-sale enterprise and global customer relationships, delivering 94% GRR and 106.5% NRR through proactive risk management, executive engagement, renewal planning, and targeted growth strategies. I achieved 100% renewal across 14 enterprise customers in Q4 2025, generated $262K in expansion revenue, and added $314K in expansion revenue in H1 2026.

I've built enterprise growth across UserTesting, Optimizely, Birdeye, Reputation.com, Adobe, Salesforce, Compuware, and IBM. I translate utilization data, customer priorities, and product capabilities into executive-ready QBRs, ROI narratives, renewal strategies, and expansion recommendations, while using ChatGPT and Claude to improve account planning, communications, and Customer Success productivity.

Experience

Work history, roles, and key accomplishments

Senior Customer Success Manager

UserTesting

Jul 2021 - Jul 2026 (5 years)

Owned strategic post-sale relationships for enterprise and global portfolios, driving adoption, engagement, value realization, renewals, retention, and expansion. Delivered 94% GRR and 106.5% NRR, achieved 100% renewal across 14 enterprise customers in Q4 2025, and generated $262K in expansion revenue.