Open to opportunities

Kimberley Morgan

@kimberleymorgan

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Motivated customer service professional with technical support experience.

Jamaica

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What I'm looking for

Seeking a customer service role where I can deliver exceptional support, contribute to process improvements, and grow in a respectful and dynamic environment.

I am a dedicated customer service professional with a strong background in technical support and sales. My experience at Advantage Communications Ja. Ltd. has equipped me with the skills to provide exceptional service, utilizing CRM systems and ensuring first-call resolution. I thrive in environments where I can apply my problem-solving skills and maintain a customer-centric approach.

In my previous role as a Sales Associate at Joseph's, I honed my ability to maintain store inventory, streamline operations, and provide friendly customer service. I implemented procedures that improved efficiency, demonstrating my commitment to continuous improvement.

Outside of work, I enjoy reading, exercising, and hiking. I am passionate about personal growth and look forward to contributing to a team that values integrity and respect.

Experience

Work history, roles, and key accomplishments

Technical Support Agent

Advantage Communications Ja. Ltd.

Jul 2020 - Nov 2020 (4 months)

Provided inbound technical support via voice channels, utilizing CRM systems for order and ticket entry. Focused on delivering resolutions on the first call while maintaining an engaging and empathetic communication style.

Communication Skills CRM Technical Support Customer Service Ticketing Systems Empathy

Sales Associate

Joseph’s Team

Jul 2020 - Nov 2020 (4 months)

Maintained and restocked store inventory while providing friendly customer service. Organized the Men’s Department and implemented procedures to improve efficiency and streamline operations.

Communication Skills Inventory Management Customer Service Teamwork