Open to opportunities

Kimberlee Miller

@kimberleemiller

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Reliable professional with expertise in customer service and billing support.

Jamaica

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What I'm looking for

I am looking for a role that values teamwork and offers growth opportunities.

I am a reliable and detail-oriented professional with a strong background in customer service, billing support, and transaction processing. My experience includes managing high-volume operations and resolving issues efficiently, which has allowed me to maintain accurate records and support teams effectively. I am eager to contribute my skills to the Accounts Payable team at KPMG.

In my previous role as a Reservation Specialist at Alorica, I managed over 100 daily travel and service reservations, achieving a remarkable 98% first-call resolution rate. My ability to upsell and promote services contributed to revenue generation, while my attention to detail ensured accurate booking entries and client records. Additionally, my experience as a Sales Associate at Mae’s Local Beauty Supply Store led to an 18% increase in sales through effective product promotion and personalized service.

Throughout my career, I have consistently prioritized client satisfaction, achieving a 95% satisfaction rate as a Customer Service Representative at Conduent. I am committed to delivering exceptional service and am excited about the opportunity to bring my expertise to a dynamic team.

Experience

Work history, roles, and key accomplishments

Reservation Specialist

Alorica

Dec 2024 - Apr 2025 (4 months)

Managed over 100 daily travel and service reservations using CEM systems, ensuring accurate booking entries and detailed client records. Resolved account and service issues with a 98% first-call resolution rate. Contributed to revenue generation through upsells and add-on services.

Customer Service Upselling Data Entry

Sales Associate

Mae’s Local Beauty Supply Store

Apr 2024 - Nov 2024 (7 months)

Processed payments and handled billing inquiries with 100% accuracy, while promoting and upselling products to achieve an 18% sales increase. Managed customer records and followed up on restock and promotional queries. Provided product education and personalized service to drive client loyalty.

Payment Processing Billing Sales Customer Relationship Management

Customer Service Representative

Conduent

Jul 2023 - May 2024 (10 months)

Handled over 80 daily calls and emails, consistently achieving a 95% customer satisfaction rate. Logged all interactions with precision to support reporting and compliance. Assisted clients with service and billing concerns, resolving 92% on first contact.

Customer Service Logging Client Services Communication

Education

Degrees, certifications, and relevant coursework

St. Mary High School

Associate Degree, Natural Sciences

Completed an Associate Degree in Natural Sciences. This program provided a foundational understanding of scientific principles and methodologies.

St. Mary High School

High School Diploma, General Studies

Activities and societies: 7 CSEC including Maths, English and Information Technology, 8 CAPE Level I and II

Obtained an Advanced Program High School Diploma. Achieved 7 CSEC passes, including Mathematics, English, and Information Technology, and 8 CAPE Level I and II passes.