Kimberlee Miller
@kimberleemiller
Reliable professional with expertise in customer service and billing support.
JamaicaWhat I'm looking for
I am a reliable and detail-oriented professional with a strong background in customer service, billing support, and transaction processing. My experience includes managing high-volume operations and resolving issues efficiently, which has allowed me to maintain accurate records and support teams effectively. I am eager to contribute my skills to the Accounts Payable team at KPMG.
In my previous role as a Reservation Specialist at Alorica, I managed over 100 daily travel and service reservations, achieving a remarkable 98% first-call resolution rate. My ability to upsell and promote services contributed to revenue generation, while my attention to detail ensured accurate booking entries and client records. Additionally, my experience as a Sales Associate at Mae’s Local Beauty Supply Store led to an 18% increase in sales through effective product promotion and personalized service.
Throughout my career, I have consistently prioritized client satisfaction, achieving a 95% satisfaction rate as a Customer Service Representative at Conduent. I am committed to delivering exceptional service and am excited about the opportunity to bring my expertise to a dynamic team.
Experience
Work history, roles, and key accomplishments
Reservation Specialist
Alorica
Dec 2024 - Apr 2025 (4 months)
Managed over 100 daily travel and service reservations using CEM systems, ensuring accurate booking entries and detailed client records. Resolved account and service issues with a 98% first-call resolution rate. Contributed to revenue generation through upsells and add-on services.
Sales Associate
Mae’s Local Beauty Supply Store
Apr 2024 - Nov 2024 (7 months)
Processed payments and handled billing inquiries with 100% accuracy, while promoting and upselling products to achieve an 18% sales increase. Managed customer records and followed up on restock and promotional queries. Provided product education and personalized service to drive client loyalty.
Customer Service Representative
Conduent
Jul 2023 - May 2024 (10 months)
Handled over 80 daily calls and emails, consistently achieving a 95% customer satisfaction rate. Logged all interactions with precision to support reporting and compliance. Assisted clients with service and billing concerns, resolving 92% on first contact.
Education
Degrees, certifications, and relevant coursework
St. Mary High School
Associate Degree, Natural Sciences
Completed an Associate Degree in Natural Sciences. This program provided a foundational understanding of scientific principles and methodologies.
St. Mary High School
High School Diploma, General Studies
Activities and societies: 7 CSEC including Maths, English and Information Technology, 8 CAPE Level I and II
Obtained an Advanced Program High School Diploma. Achieved 7 CSEC passes, including Mathematics, English, and Information Technology, and 8 CAPE Level I and II passes.
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Job categories
Interested in hiring Kimberlee?
You can contact Kimberlee and 90k+ other talented remote workers on Himalayas.
Message KimberleeGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
