Open to opportunities

Kimberlee Miller

@kimberleemiller

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Reliable professional with expertise in customer service and billing support.

Jamaica

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What I'm looking for

I am looking for a role that values teamwork and offers growth opportunities.

I am a reliable and detail-oriented professional with a strong background in customer service, billing support, and transaction processing. My experience includes managing high-volume operations and resolving issues efficiently, which has allowed me to maintain accurate records and support teams effectively. I am eager to contribute my skills to the Accounts Payable team at KPMG.

In my previous role as a Reservation Specialist at Alorica, I managed over 100 daily travel and service reservations, achieving a remarkable 98% first-call resolution rate. My ability to upsell and promote services contributed to revenue generation, while my attention to detail ensured accurate booking entries and client records. Additionally, my experience as a Sales Associate at Mae’s Local Beauty Supply Store led to an 18% increase in sales through effective product promotion and personalized service.

Throughout my career, I have consistently prioritized client satisfaction, achieving a 95% satisfaction rate as a Customer Service Representative at Conduent. I am committed to delivering exceptional service and am excited about the opportunity to bring my expertise to a dynamic team.