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DG@dstjgaming
Dedicated customer service representative with a passion for excellence.
JamaicaI am a dedicated and diligent individual who consistently strives to exceed expectations and make a remarkable difference in my field. My abilities are enhanced through academic and social development, strategic development, and analyzing client or company needs within an organization.
With experience in customer service roles at Conduent and Intouch CX, I have honed my skills in assisting customers with their needs, resolving complaints, and ensuring satisfaction. My commitment to hard work and attention to detail has facilitated the accomplishment of both personal and corporate objectives.
Throughout my career, I have received recognition for my performance, including awards for being a top performer and achieving the highest conversion rates. I am eager to bring my expertise in customer service and sales to a new opportunity where I can continue to grow and contribute positively.
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Work history, roles, and key accomplishments
Conduent – Centerwell a WAA Pharmacy
Sep 2024 - Dec 2024 (3 months)
As a Customer Service Representative, I assisted customers with prescription needs, processed refill requests, and verified patient information. I resolved customer complaints, updated patient records, and ensured compliance with HIPAA guidelines while promoting pharmacy services.
Intouch CX - Instacart
Apr 2024 - Sep 2024 (5 months)
In my role as a Customer Service Representative, I assisted customers with their orders and managed queries to maximize satisfaction. I also trained new teammates and provided feedback to enhance team performance.
Centerfield – AT&T
May 2021 - Apr 2024 (2 years 11 months)
As a Sales Expert, I identified potential customers and sold various AT&T products and services. I exceeded KPIs, conducted persuasive conversations, and followed up with customers to close sales and meet monthly quotas.
Degrees, certifications, and relevant coursework
Diploma, General Studies
2017 - 2022
Completed a Diploma in General Studies, focusing on a broad range of subjects that enhanced critical thinking and analytical skills. This program provided a solid foundation for further academic and professional pursuits.
Software and tools used professionally
JamaicaYou can contact DSTJ and 90k+ other talented remote workers on Himalayas.
Message DSTJ
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