Janelle Brown

I am a committed telecommunications representative with a focus on delivering exceptional customer service. My experience spans various roles where I have honed my skills in assisting customers with their needs, whether it be locating packages, processing refunds, or explaining billing details. I thrive in both team settings and independent tasks, always aiming to contribute to the organization's profitability.

Throughout my career, I have worked with reputable companies such as Sutherland Global Services and Alorica, where I developed my soft sales skills and learned the importance of empathy and active listening in customer interactions. I take pride in my ability to adapt to different situations and provide tailored solutions to customers, ensuring their satisfaction and loyalty.