Kikelomo Osunsanmi

I am a dedicated customer service personnel and virtual assistant with over six years of experience in providing exceptional customer support and administrative services within SaaS organizations. My journey has taken me through various roles, including customer support analyst and supervisor at Carbon Finance and Investment, where I have consistently exceeded performance targets and enhanced customer satisfaction. My ability to collaborate effectively with diverse teams has led to significant improvements in customer experience and retention rates.

Throughout my career, I have honed my skills in managing customer inquiries, resolving technical issues, and implementing successful customer retention strategies. My experience at Zenith Bank PLC further solidified my expertise in account management and customer onboarding, where I successfully handled high volumes of customer interactions while maintaining a high resolution rate. I am passionate about leveraging my skills to drive growth and deliver outstanding service in any organization I join.