I've supported customer service operations in fintech, leading daily support delivery, resolving complex escalations, and preparing operational reports.
I coach and monitor service teams to improve productivity and service quality, while coordinating schedules and optimizing workflows. I also provide prompt customer support across phone, email, and chat, maintaining accurate CRM records and documentation.
With more than five years of experience, I bring virtual assistance, administrative coordination, and remote collaboration skills to fast-paced customer-facing teams.
