FG
Open to opportunities

Frances Garcia

@francesgarcia

Enthusiastic entrepreneur with extensive customer service experience.

United States
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What I'm looking for

I seek a role that values teamwork and offers opportunities for growth and development.

I am a dedicated and self-motivated professional with a rich background in customer service and caregiving. My journey began as a Child Care Worker, where I honed my communication skills and developed a strong ability to adapt lesson plans to meet the diverse needs of children. Over the years, I have embraced various roles, including customer service positions in fast-paced environments, where I consistently delivered exceptional service and maintained high levels of client satisfaction.

Throughout my career, I have demonstrated my ability to manage challenging situations with patience and composure. My experience as a Human Resources Assistant allowed me to delve into recruitment and employee training, further enhancing my leadership and organizational skills. I take pride in my ability to work collaboratively with teams and provide support to individuals, ensuring their needs are met with compassion and professionalism.

Experience

Work history, roles, and key accomplishments

AC

Caregiver

Ameribest Home Care

Jan 2023 - Aug 2023 (7 months)

Provided personal caregiving services in accordance with an established plan of care, assisting patients with activities of daily living. Served as a pleasant and supportive companion, assisting with mobility and managing household needs.

AC

Caregiver

Amazing souls Home care center

Sep 2022 - Dec 2022 (3 months)

Provided personal caregiving services in accordance with established plans of care, assisting patients with daily living activities. Served as a pleasant and supportive companion, assisting with mobility and managing household needs.

NS

Child Care Worker

Nubesita Day Care service

Jan 2020 - Aug 2022 (2 years 7 months)

Communicated clearly with parents about student accomplishments and struggles. Provided support and assistance to students, attending to their basic needs and adapting lesson plans.

HT

Human Resources Assistant/translator

HBC Lord & Taylor

Dec 2016 - Feb 2019 (2 years 2 months)

Diffused intense customer situations and assisted with human resources functions including recruiting, screening, and training job applicants. Acted as a translator for new employees and managed employee documents and archives.

MS

Cashier/Customer Service/Key Holder

MetroPCS Store

Jun 2015 - Aug 2015 (2 months)

Provided exceptional customer service and maximized efficiency by staying under budget and increasing customer satisfaction. Supervised a team of employees, handled petty cash, and maintained inventory.

PC

Party Planner

Padron Party Center

Feb 2013 - Sep 2013 (7 months)

Advised clients of scheduled openings and charges to ensure clear understanding. Ensured patients left with all relevant information, materials, and supplies, collecting payments and fees according to office protocols.

PS

Caregiver/Personal Assistant

Private Caregiving Services

Feb 2012 - Dec 2012 (10 months)

Documented patient behaviors and reported abnormalities to supervisors. Administered basic medications and adjusted treatment plans according to patient needs, including for a patient with Cerebral Palsy.

DV

Customer Service/ Call Center

DishNetwork (Future Vision)

Mar 2010 - Dec 2011 (1 year 9 months)

Diffused intense customer situations to maintain a high level of satisfaction and provided exceptional customer service. Processed inbound and outbound support calls at a rate faster than the team's average, maintaining patience and composure.

HT

Receptionist/Adm.Assistant, cashier, stocking inventory

Herrera Trucking

May 2008 - Feb 2010 (1 year 9 months)

Provided exceptional customer service to all incoming clients and diffused intense customer situations. Ran daily and weekly departmental meetings, maximizing efficiency by staying under budget and increasing customer satisfaction.

KF

Customer Service/Cashier/Stocker/Cook

KFC

Mar 2006 - Sep 2006 (6 months)

Provided exceptional customer service to all incoming clients. Diffused intense customer situations to maintain a high level of satisfaction.

HD

Child Care Worker

Happy Times Daycare

Sep 2003 - Dec 2004 (1 year 3 months)

Communicated clearly with administration and parents on student accomplishments and struggles. Provided support and assistance to students throughout the school day, attending to their basic needs including feeding and bathroom accompanying.

Education

Degrees, certifications, and relevant coursework

POST UNIVERSITY logoPU

POST UNIVERSITY

Bachelor's Degree, Human Resources

Currently pursuing a Bachelor's Degree in Human Resources online. Focusing on principles and practices of human resource management, including recruitment, training, and employee relations.

ES

EMERSON HIGH SCHOOL

High School Diploma, General Studies

Completed high school education, gaining foundational knowledge and skills across various subjects. Prepared for further academic pursuits and professional development.

Tech stack

Software and tools used professionally

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Frances Garcia - Caregiver - Ameribest Home Care | Himalayas