Kiara JOHNSON

Provide customer support regarding program eligibility, services, and case status. Research and verify case information, process termination documentation, and lead monthly team meetings.

Managed a caseload of Housing Choice Voucher participants while ensuring compliance with HUD requirements. Conducted eligibility interviews, background screenings, and annual recertifications.

Managed and coached Tier 1 and Tier 2 technical support representatives. Monitored team performance, served as escalation point, and conducted training sessions.

Coordinated daily office operations and work assignments. Processed account updates, maintained confidential records, and provided customer service.

Processed termination documents and maintained agency records using automated systems. Performed high-volume data entry and generated daily productivity reports.

Processed public records requests in accordance with state requirements. Maintained confidential legal and regulatory records and prepared files for digitization.

Processed purchase orders, invoices, deposits, and reimbursement requests. Assisted with budget tracking and maintained financial records supporting audits.

Processed unemployment compensation claims and supporting documentation. Reviewed claimant records for eligibility and compliance, and created management spreadsheets.

Processed electronic and scanned documents. Sorted and prepared incoming records for imaging and storage while maintaining accuracy and quality standards.

Sold telecommunications products and services to new and existing customers. Processed payments, cash transactions, reconciliations, and account updates.

Graduated with a high school diploma in 2007.