Macey Lueken
@maceylueken
Resident Administrator focused on compliant housing administration, precise data organization, and smooth resident application experiences.
United StatesWhat I'm looking for
I’m a focused, innovative administration professional with 3 years of clerical and administrative work applying exact knowledge of government documents, protocols, policies, and procedures, along with entry level logistics coordination. I’m equipped to create appropriate solutions in perplexing situations while building positive relationships with landlords and participants.
I’ve obtained and continuously applied proper HUD filing statutes and procedures to maintain accurate record of participant information for required retention periods, leading to successful data entry and organization. I also support strong program operations through processing and organizing housing files, updating outdated filing systems, and handling various transactions with attention to compliance.
In resident-focused roles, I schedule appointments and manage housing file workflows under LIHTC eligibility, provide application status updates, and organize lease-up charts for clarity. I also follow HOTMA laws and eligibility requirements for TCAC units, apply fair housing and Tax credit policy to each file, and use tools like RIGHTSOURCE and Yardi Applications to keep records accurate.
I bring practical strengths across digital documentation and privacy protection, including creating YARDI profiles, organizing files to declutter older records (e.g., the “Green File Project”), and protecting client information using proper digital file handling practices. Alongside property administration, I’ve supported outbound calling for federally required documents and coordinated logistics using enterprise shipping tools and records management.
Experience
Work history, roles, and key accomplishments
Supported lease-up and administrative processing by scheduling appointments and organizing applicant housing files, including sending required disqualification and interview letters. Coordinated with MOHCD and SFHA, followed HOTMA and eligibility requirements, and assisted with move-in lease signing scheduling.
Administrative Assistant & Office Manager
Express Professionals Inc.
Sep 2024 - Dec 2024 (3 months)
Updated filing systems and created an organized point system for monthly stipend payments, using Google and Microsoft tools to prepare and share documents. Presented information to residents and collaborated with housing/consulting agencies on RAD/Section 18 Blend PHA conversion planning.
Office Specialist II & Receptionist
Marin Housing Authority
Oct 2023 - Aug 2024 (10 months)
Updated filing systems using Yardi and assisted with receiving/submitting participant documents into digital files to protect client privacy. Supported HUD compliance tasks including EIV-related reporting, created Yardi profiles, and maintained front desk operations such as scanning and relaying contact information.
Office Specialist II Intern
Marin Housing Authority
May 2023 - Aug 2023 (3 months)
Scanned paper files and helped update/organize them in a digital filing system using MS SharePoint for review and approval. Recorded and coordinated BMR space availability information and supported the transition from paper to digital organization.
Coordinated shipping and receipt of wine samples and documents by communicating with recipients, shippers, carriers, and freight brokers to support safe delivery. Created invoices/receipts, used FedEx business accounts for billing, and maintained organized records for accounts payable and tax-related filings.
Made cold calls using call boards to generate prospects and meet call quotas, providing information to support sales. Used ECRM to manage client information securely, create customer profiles, schedule appointments, and renew/communicate about life insurance policies.
Bank Teller
Westamerica Bank
Feb 2022 - May 2022 (3 months)
Processed customer transactions through Blackscreen systems and provided front-line client assistance. Balanced the safe and checking accounts at opening and closing while greeting clients efficiently.
Education
Degrees, certifications, and relevant coursework
CSU Freight Broker Training
Certificate of Completion, Logistics (Freight Brokering)
Grade: 92+ percentile
Completed Freight Broker Training through CSU, earning a 92+ percentile certification score.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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