Erin Norra
@erinnorra
Operations specialist with strong compliance, data management, and program administration expertise.
United StatesWhat I'm looking for
I am an operations specialist focused on accurate case processing, compliance administration, and program delivery for housing and emergency assistance programs. I consistently maintain databases, audit documents, and approve files for programs like CO ERAP and EMAP to ensure timely client support.
My background includes property management and compliance coordination where I performed income qualifications, re-certifications, and managed HUD/LIHTC program requirements while using systems such as Yardi/One-site and Neighborly. I bring strong critical thinking, attention to detail, and the ability to adapt to shifting priorities under pressure.
I hold a B.A. in Sociology (graduated with honors, 3.78 GPA) and have experience designing research projects, conducting interviews, and compiling data for analysis in SPSS. I am goal-oriented, communicative, and experienced in training and supporting onsite teams.
Experience
Work history, roles, and key accomplishments
Operations Specialist
The Community Firm / CEDP
Jan 2022 - Present (3 years 8 months)
Gathered, reviewed, and logged documents to support accurate, timely case processing for CO ERAP and EMAP; maintained databases and approved files, improving eligibility audit accuracy.
Quality Control / Compliance Coordinator
Workforce Group
Jan 2021 - Jan 2022 (1 year)
Collected and maintained program data, used Neighborly to review and approve files, and conducted outreach to ensure policy compliance and accurate reporting.
DIIncome-qualified applicants and completed initial and annual re-certifications; maintained compliance records for HUD/LIHTC and state programs and updated trackers for management.
Property Manager
Palmerosa Property Management
Jan 2010 - Jan 2019 (9 years)
Managed property operations using Yardi/OneSite to waitlist and screen prospects, coordinated with state agencies for compliance, and trained on-site staff to support property needs.
Education
Degrees, certifications, and relevant coursework
UMUniversity of Southern Mississippi
Bachelor of Arts, Sociology
Grade: 3.78 GPA
Activities and societies: Conducted information-sensitive interviews and surveys; coordinated with state agencies; assisted in training on-site management staff.
Bachelor of Arts in Sociology; completed intensive research projects, created surveys, and analyzed data using SPSS.
Availability
Location
United StatesAuthorized to work in
Job categories
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