Open to opportunities

Erin Norra

@erinnorra

Message

Operations specialist with strong compliance, data management, and program administration expertise.

United States

Message

What I'm looking for

I seek a role where I can apply compliance and operations expertise, work with client-focused programs, manage data accurately, and contribute to process improvements in a collaborative, mission-driven team.

I am an operations specialist focused on accurate case processing, compliance administration, and program delivery for housing and emergency assistance programs. I consistently maintain databases, audit documents, and approve files for programs like CO ERAP and EMAP to ensure timely client support.

My background includes property management and compliance coordination where I performed income qualifications, re-certifications, and managed HUD/LIHTC program requirements while using systems such as Yardi/One-site and Neighborly. I bring strong critical thinking, attention to detail, and the ability to adapt to shifting priorities under pressure.

I hold a B.A. in Sociology (graduated with honors, 3.78 GPA) and have experience designing research projects, conducting interviews, and compiling data for analysis in SPSS. I am goal-oriented, communicative, and experienced in training and supporting onsite teams.

Experience

Work history, roles, and key accomplishments

Current

Operations Specialist

Current

The Community Firm / CEDP

Jan 2022 - Present (4 years 5 months)

Gathered, reviewed, and logged documents to support accurate, timely case processing for CO ERAP and EMAP; maintained databases and approved files, improving eligibility audit accuracy.

Data Entry Microsoft Excel Bill.com Database Management Case Management

Quality Control / Compliance Coordinator

Workforce Group

Jan 2021 - Jan 2022 (1 year)

Collected and maintained program data, used Neighborly to review and approve files, and conducted outreach to ensure policy compliance and accurate reporting.

Neighborly Data Reporting Compliance Outreach

Compliance Coordinator

Dominium Inc

Jan 2020 - Jan 2021 (1 year)

Income-qualified applicants and completed initial and annual re-certifications; maintained compliance records for HUD/LIHTC and state programs and updated trackers for management.

Yardi Compliance Management Data Management

Property Manager

Palmerosa Property Management

Jan 2010 - Jan 2019 (9 years)

Managed property operations using Yardi/OneSite to waitlist and screen prospects, coordinated with state agencies for compliance, and trained on-site staff to support property needs.

Yardi One Site)Waitlisted On Site Training

Education

Degrees, certifications, and relevant coursework

University of Southern Mississippi

Bachelor of Arts, Sociology

Grade: 3.78 GPA

Activities and societies: Conducted information-sensitive interviews and surveys; coordinated with state agencies; assisted in training on-site management staff.

Bachelor of Arts in Sociology; completed intensive research projects, created surveys, and analyzed data using SPSS.