Keneisha Herrings

Reviewed and processed affordable housing applications, determined eligibility per HUD guidelines, conducted tenant interviews, and managed the waiting list with accurate documentation. Supervised staff and managed Section 8 program caseloads, including eligibility/income/rent calculations, recertifications, move coordination, and HUD quality compliance (HQS/NSPIRE).

Determined eligibility for Food Assistance, Medicaid, and Cash Assistance by interviewing applicants, researching records, and applying state and federal program rules. Managed an electronic caseload, computed and authorized benefits, documented communications, and reported suspected identity theft or fraud during COVID-19 response.

Managed front-office operations including calendar scheduling, internal/external communications, and accurate electronic and hardcopy record keeping. Prepared and tracked documents and spreadsheets, handled multi-line phones, and supported day-to-day administrative workflows in a professional government office.

Handled cash drawer operations including balancing and maintaining cash handling procedures. Took guest orders and provided effective service while communicating clearly with guests and team members.

Supported restaurant operations by opening/closing, managing to-go orders, bagging food, and assisting with reservations and phone inquiries. Delivered guest service, prepared drinks, handled payments, and resolved guest concerns with a positive attitude using Aloha POS.

Seated guests and supported high-volume service while maintaining cleanliness and organizing tables during peak periods. Managed cashier duties, handled promotions, performed opening/closing tasks, and directed operations during busy shifts.

Provided customer service as a cashier, supporting store opening/closing, stocking, and fitting-room assistance. Assisted with loss prevention, answered phones, and built customer relationships through personalized service.

Supported retail sales and daily store operations including opening/closing, greeting customers, cashier duties, and fitting-room support. Provided customer service across language needs and assisted with loss prevention and store cleanup.

Supervised youth in camp activities while supporting opening/closing and maintaining loss prevention standards. Led arts and basketball activities and provided positive, structured engagement for young adults.

Earned an Associate of Arts degree from Broward College. Coursework focused on arts-related studies.

Completed upper secondary education and earned a High School Diploma at Nova High School.