LeRon Neal
@leronneal
Experienced recruitment and customer success analyst dedicated to service excellence.
What I'm looking for
With over 7 years of experience in recruitment and customer-centric roles, I have honed my skills in identifying and onboarding top talent while enhancing customer satisfaction. My journey has been marked by a commitment to fostering strong interpersonal connections and optimizing communication strategies to improve service delivery.
In my recent role as a Customer Success Analyst at NexRep, I effectively managed customer inquiries and complaints, leveraging my problem-solving abilities to resolve issues promptly. My experience spans various positions, including Client Support Representative and Recruiter, where I utilized my expertise in customer service and recruitment to drive organizational growth and success.
I am passionate about applying my skills in people-focused roles, ensuring that both customers and candidates receive tailored experiences that meet their needs. My goal is to continue contributing to organizations that prioritize customer engagement and employee satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Success Analyst
NexRep
Jan 2024 - Present (1 year 6 months)
Handled incoming customer telephone communications to process orders, respond to inquiries, and manage complaints. Proactively identified and resolved significant customer service problems through adept troubleshooting. Collaborated efficiently within a dynamic, high-volume setting to ensure comprehensive service delivery.
Client Support Representative
GigCX Marketplace
Jan 2022 - Dec 2024 (2 years 11 months)
Answered incoming calls from customers to place orders, respond to inquiries, and manage complaints. Quickly identified and troubleshooted customer issues using verbal communication skills and database resources. Worked collaboratively in a fast-paced environment to provide end-to-end service with attention to detail.
Customer Service Associate
U-Haul
Jan 2021 - Dec 2022 (1 year 11 months)
Answered incoming calls from customers to process orders, respond to inquiries, and manage complaints. Troubleshooted significant customer service problems and provided general information. Ensured efficient and accurate customer interactions.
Recruiter
OnBrand24
Jan 2020 - Dec 2021 (1 year 11 months)
Maintained a contact network for qualified candidate recognition and sourcing. Contacted and interviewed qualified candidates for relevant job positions. Utilized online recruiting services and social media for candidate research and job advertising.
Customer Service Representative
AM Theaters
Jan 2019 - Dec 2020 (1 year 11 months)
Consistently provided professional, friendly, and engaging service to all guests, ensuring an exceptional movie experience. Engaged guests in various roles, including cashier for concessions, usher, and box office attendant. Educated guests on movie showtimes, ticket availability, and seating.
Merchandiser
Kellogg's
Jan 2015 - Dec 2016 (1 year 11 months)
Executed merchandising of all Kellogg's products in various retail store locations through building displays, in-store fixture installations, and shelf maintenance. Established collaborative relationships with retail store managers for planning and executing promotional strategies. Ensured product integrity through inventory reconciliations and POP installations.
Education
Degrees, certifications, and relevant coursework
Saint Leo University
Bachelor of Arts, Liberal Arts
Completed coursework focusing on a broad range of liberal arts subjects. Developed critical thinking, research, and communication skills.
Saint Leo University
Master of Business Administration, Business Administration
Pursued advanced studies in business administration, covering areas such as finance, marketing, and strategic management. Gained expertise in leadership and organizational development.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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