Kiana Crafton

As a chat support agent with extensive experience in customer service, I thrive on challenges and continuously seek opportunities to learn and grow. My journey began with an Associate Degree from Sir Arthur Lewis Community College, which laid the foundation for my career in customer relations. I have honed my skills through various roles, including quality analysis and sales, where I developed a keen ability to manage multiple tasks while ensuring customer satisfaction.

During my time at Hilton, I excelled in quality analysis, where I audited calls and provided coaching to improve service delivery. My experience in sales and reservations further strengthened my ability to assist guests effectively, resolve complaints, and enhance their overall experience. I am committed to excellence and believe in the power of teamwork, always encouraging my colleagues to strive for their best.