jeana albert

As a dedicated customer service representative at Itel, I have honed my skills in managing customer interactions with professionalism and empathy. My experience includes processing exchanges, refunds, and billing adjustments, ensuring that each customer receives the best possible service. I take pride in my attention to detail and my ability to resolve issues effectively, which has contributed to increased customer satisfaction.

Throughout my career, I have consistently sought opportunities to improve processes and enhance the customer experience. I have also taken on the responsibility of mentoring new team members, sharing my knowledge of company policies and best practices. My commitment to learning and professional growth drives me to continually seek new challenges and responsibilities.