Open to opportunities

Deborah Krulwich

@deborahkrulwich

Message

Customer service and sales professional who brings friendly phone support and CRM expertise.

Zimbabwe

Message

What I'm looking for

I’m looking for a customer-facing role where I can use my phone/email/live chat skills and CRM experience, stay organized with spreadsheets, and contribute to sales or fundraising with a friendly, reliable approach.

I’ve built my career around helping people directly—handling phones, email, and live chat with an “excellent phone manner.” I enjoy keeping busy during the work day, and I’m computer literate with experience supporting customers in fast-paced environments.

Over the years, I’ve combined customer service with sales and back-office support, including telemarketing, data entry, and medical billing. I’ve also owned and designed Judaica Bookmarks since 2008-present, bringing a hands-on, detail-oriented approach to every customer interaction and project.

Experience

Work history, roles, and key accomplishments

Current

Owner & Designer

Current

Judaica Bookmarks

Jan 2008 - Present (18 years 5 months)

Owned and designed Judaica Bookmarks, managing the work end-to-end. Handled customer engagement and day-to-day operations using computer-based tools.

Product Design Customer Service Sales Online Orders Support Email Communication Computer Literacy Spreadsheet Management

Fundraising Coordinator

The Balance Or LeCholeh

Jan 2019 - Jan 2023 (4 years)

Supported fundraising activities for The Balance, Or LeCholeh, helping engage donors and assist with outreach. Managed customer-facing communication to maintain a positive public experience.

Fundraising Support Customer Service Email Communication Live Chat Support CRM Systems Sales Support

Customer Service & Temp Worker

Zdh Trebuchet

Jan 2014 - Jan 2019 (5 years)

Completed project-based temporary work including customer service, telemarketing, and data entry. Performed medical billing and handled related billing and administrative tasks as assigned.

Customer Service Telemarketing Data Entry Medical Billing Billing Operations Phone Support CRM Systems Spreadsheet Management

Customer Service & Sales Rep

Tigerchef

Jan 2014 - Jan 2019 (5 years)

Provided customer service and sales support for an online restaurant supply business. Handled inquiries via phone and other channels to assist customers and drive sales.

Customer Service Sales Support Phone Support Email Support Live Chat Support CRM Systems Spreadsheet Management Google Docs

Customer Service & Billing

Endstream

Jan 2016 - Jan 2017 (1 year)

Supported customer service, sales, and billing operations at Endstream. Assisted customers with inquiries and helped manage billing-related requests.

Customer Service Sales Support Billing Support Phone Support Email Communication Live Chat Support CRM Systems Spreadsheet Management

Customer Support & Sales Rep

Green Smoke

Jan 2010 - Jan 2012 (2 years)

Provided online and phone customer support, including customer service and sales assistance. Responded to customer inquiries to help ensure a smooth buying and support experience.

Customer Service Sales Support Phone Support Online Support Live Chat Support CRM Systems Email Communication Spreadsheet Management

Sales & Customer Service Rep

American Registry

Jan 2007 - Jan 2008 (1 year)

Handled sales and customer service responsibilities for American Registry. Managed customer questions and supported sales activity through direct communication.

Sales Support Customer Service Phone Support Email Communication CRM Systems Data Entry Spreadsheet Management